Alexandria Rosario
Leominster
Summary
Dedicated professional with a proven track record in customer service and cleanliness, honed at Asian Imperial Restaurant and other esteemed venues. Excelled in enhancing service quality through meticulous attention to detail and fostering warm customer relationships. Demonstrates exceptional hardworking ethos and respectful communication, significantly improving customer satisfaction. Skilled in order taking and adept at managing high-pressure situations, showcasing both hard and soft skills effectively.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Asian Imperial Restaurant
07.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Got a bit of bar tending experience
Delivery Driver
Ny Pizza
05.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Child Caregiver
Ymca Of Central Massachusetts
06.2022 - 04.2024
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Host
Longhorn Steakhouse
04.2021 - 05.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Fitchburg High School
Fitchburg, MA06.2023
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- patients
- hardworking
- respectful
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
Asian Imperial Restaurant
07.2024 - Current
Delivery Driver
Ny Pizza
05.2024 - Current
Child Caregiver
Ymca Of Central Massachusetts
06.2022 - 04.2024
Host
Longhorn Steakhouse
04.2021 - 05.2022
Fitchburg High School
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