Alexaundrea Ruiz
Southbridge
Summary
Detail-oriented leader with a strong background in customer-focused environments. Skilled in coaching and mentoring, optimizing workflows, and resolving complex issues. Ready to leverage expertise to drive team performance and enhance service delivery.
Overview
11
11
years of professional experience
Work History
BDC Team Lead
Diamond Chevy Auto Group
Auburn, MA
08.2025 - Current
- Led team in daily operations, optimizing workflow and enhancing productivity across departments.
- Mentored junior staff, fostering professional development and ensuring adherence to best practices.
- Managed inbound call operations to schedule appointments efficiently.
- Executed outbound calls to gather customer feedback and enhance service quality.
Member Service Representative
UHealth Solutions
Shrewsbury, MA
06.2023 - 08.2025
- Facilitated member inquiries, ensuring timely and accurate responses to enhance member satisfaction.
- Collaborated with cross-functional teams to resolve complex service issues, improving operational efficiency.
- Assisted callers on elder abuse hotline by addressing concerns and facilitating access to necessary services.
- Documented and analyzed cases of elder abuse to inform intervention strategies.
- Executed outbound calls to agencies to address crisis situations.
BDC Service Representative
Herb Chambers Honda
Westborough, MA
03.2022 - 02.2023
- Developed and executed strategies to resolve customer issues, resulting in improved satisfaction scores.
- Mentored junior representatives, enhancing team productivity and knowledge sharing.
- Analyzed service department performance metrics to identify areas for process improvement.
- Led initiatives to streamline appointment scheduling, reducing wait times for customers.
BDC Service Representative
Harr Toyota & Scion
Worcester, MA
06.2021 - 01.2022
- Managed customer inquiries and scheduled service appointments efficiently.
- Coordinated communication between service technicians and customers to ensure timely updates.
- Utilized dealership management software to track service requests and follow-ups.
- Developed training materials for new staff on customer service protocols and systems.
Customer Service Manager
KFC Taco Bell
Auburn, MA
06.2015 - 05.2021
- Led team in delivering exceptional customer service, enhancing satisfaction and loyalty.
- Developed training programs for staff, improving service delivery and operational efficiency.
- Implemented strategies to resolve customer complaints promptly, increasing retention rates.
- Analyzed customer feedback to identify trends, driving improvements in service quality.
- Managed cash handling and shift operations to ensure efficient service delivery.
Front of House Manager
Chic-Fil-A
Worcester, MA
10.2017 - 09.2020
- Oversaw daily front-of-house operations, ensuring exceptional guest service and satisfaction.
- Developed and implemented strategies for improving workflow and reducing wait times.
- Managed inventory levels, optimizing stock usage to minimize waste and costs.
- Trained and mentored staff to enhance team performance and operational efficiency.
- Oversaw logistics for truck deliveries to maintain supply chain efficiency.
- Maintained and updated log books to ensure accurate record-keeping.
- Facilitated catering services for external clients and events.
Education
High School Diploma -
Adult Learning Center
Worcester, MASkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Communication
- Organizational
- Listening
- Respectful
- Empathetic
Timeline
BDC Team Lead
Diamond Chevy Auto Group
08.2025 - Current
Member Service Representative
UHealth Solutions
06.2023 - 08.2025
BDC Service Representative
Herb Chambers Honda
03.2022 - 02.2023
BDC Service Representative
Harr Toyota & Scion
06.2021 - 01.2022
Front of House Manager
Chic-Fil-A
10.2017 - 09.2020
Customer Service Manager
KFC Taco Bell
06.2015 - 05.2021
High School Diploma -
Adult Learning Center