Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexia Catanzano

Wilmington

Summary

Dedicated and detail-oriented Orthodontic Assistant with over 10 years of customer service experience and a strong background in dental administration. Experienced in managing front desk operations, including answering calls, responding to emails, and coordinating with various insurance providers to facilitate smooth administrative processes. Known for excellent communication skills and the ability to effectively multitask in fast-paced environments. Seeking a part-time weekend position to leverage my clinical skills and administrative knowledge to contribute to a medical or dental position.

Overview

8
8
years of professional experience

Work History

Orthodontic Assistant

Burlington Orthodontics
07.2024 - Current

Assisted the orthodontist in placing and removing braces, confirming proper alignment and fit. Prepared patients for orthodontic procedures by taking X-rays, impressions, and photographs. Maintained accurate patient records, documenting treatment plans and progress notes. Provided chairside assistance during orthodontic procedures, anticipating the orthodontist’s needs. Educated patients on oral hygiene practices tailored to their orthodontic treatment. Performed sterilization and disinfection protocols to maintain a clean and safe clinical environment. Collaborated with other dental professionals to coordinate comprehensive patient care. Implemented infection control measures aligned with OSHA guidelines to prevent cross-contamination

Administration Assistant

Reading Dental Associates
07.2022 - 07.2024

In the role of an assistant to dentists, responsibilities encompassed a range of clinical and administrative tasks aimed at ensuring patient comfort and safety. This included preparing treatment rooms, sterilizing instruments, and developing dental x-rays, as well as providing chairside support during complex procedures such as root canals and extractions. Dentists also offered educational guidance on oral hygiene and post-treatment care. Meanwhile, patient confidentiality was prioritized in strict adherence to HIPAA regulations.

Beyond clinical duties, the position involved managing dental supplies, scheduling appointments, and maintaining organized patient records through electronic health record systems. Assistants conducted preliminary examinations, recorded vital signs, and fabricated custom trays for treatments like teeth whitening. They collaborated with front desk staff to enhance patient flow and supported patients with special needs or anxiety. Additionally, they monitored vital signs during sedation, established compliance with infection control protocols, and coordinated dental equipment maintenance and repairs, all while providing vital support during dental emergencies

Dental Assistant

Janis Moriarty, Dmd
09.2023 - 01.2024

Part Time on Saturdays

Provided excellent customer service in the dental office

Assisted on Preventative and Restorative treatment

Dentrix and Dexis

Sterilization, Infection Control

Impressions for Dentures or Crowns

Sales Supervisor

Plumbers’ Supply Company
05.2017 - 07.2022

Assist Clients in a professional, courteous manner with product selection and provide design suggestions.

Establish and cultivate strong client relationships to ensure referral business

Coordinating Customer phone calls and emails

Training

Microsoft Word, Excel and PowerPoint • Sales

Teamwork

Education

Bachelor Of Science - Business Administration

University of Massachusetts, Lowell
Lowell, MA
05.2017

Diploma -

Wilmington High School
Wilmington, MA
06.2011

Associates Of Science - Business Administration

Dean College
Franklin, MA
05.2013

Skills

    Chart updating

    Elastics placement

    Orthodontic bonding, deboning, arch wire changes

    Oral hygiene instruction

    Orthodontic emergencies

    Patient satisfaction and education

    Instrument sterilization

    Retainer fabrication( Impressions and Filling Molds)

    Dental radiography & safety

    Cross-training capabilities

    First aid training

    Restorative,Oral surgery, Endodontic, Oral Hygiene and Periodontal assistance

    Inventory management

    Dental staff assistance

    Office administration duties

    Knowledgeable in software

    Complex Problem-solving

    Patient care coordination

    Pediatric dental care

    Insurance billing

    HIPAA compliance

    OSHA regulations

    Radiography safety

    Infection control procedures

    Customer service

    Computer skills

    Time management

    Critical thinking

    Scheduling

    Microsoft Office Suite

    Professional and mature

    Mail handling

    Meticulous attention to detail

    Multi-line phone systems

Timeline

Orthodontic Assistant

Burlington Orthodontics
07.2024 - Current

Dental Assistant

Janis Moriarty, Dmd
09.2023 - 01.2024

Administration Assistant

Reading Dental Associates
07.2022 - 07.2024

Sales Supervisor

Plumbers’ Supply Company
05.2017 - 07.2022

Bachelor Of Science - Business Administration

University of Massachusetts, Lowell

Diploma -

Wilmington High School

Associates Of Science - Business Administration

Dean College
Alexia Catanzano