Alexia Hatch
Norwood
Summary
Reliable and upbeat customer sales/team leader successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Event Planner
Self-employed
06.2023 - Current
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Developed creative themes for events and created related activities to engage attendees.
- Coordinated schedules and timelines for events.
- Coordinated with participating vendors during event planning.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Corresponded with clients to answer questions and resolve issues.
- Conferred with event staff at event site to coordinate details.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated 20 musicians for events.
- Currently planning more musical events with various people in the media industry.
Budtender
Quincy Cannabis Co
02.2023 - Current
- Handle marijuana product responsibly.
- Familiarized with Dutchie POS and pre-order system.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Podcast Host, Playlist Curator, Media Team Member
Do Over Don't (Boutique Recording Studio & Media)
02.2022 - Current
- Engaged listeners through social media platforms to increase station visibility.
- Developed engaging content for listeners and guests, including competitions, interviews and phone-ins.
- Produced creative radio segments focused on music, current events and lifestyle topics.
- Recorded and edited high-quality interviews and audio clips for broadcast.
- Interviewed local and international celebrities to raise brand profile and build listener engagement.
- Developed relationships with sources and contacts to gain additional insight.
- Networked at creative events to identify new talent and artistic works in local areas.
- Adjusted music plans based on crowd preferences and mood.
- Used controllers and mixers to mix and sample music.
- Arranged libraries and playlists of music in advance of live events.
Server
Not Your Average Joe's
10.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Server/Bartender
Jake N' Joes Sports Grille
04.2022 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Smoothie Maker/Cashier Team Lead
It's All Good Juice Bar
11.2021 - 07.2022
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Delivery Driver
Doordash, Uber Eats, GrubHub, Instacart
08.2020 - 02.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
Grill Cook
The Beanery
09.2021 - 12.2021
- Worked on grill and prep.
- Cleaned and maintained kitchen equipment regularly.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Style Sales Associate
Target
09.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Supervisor - LifeCafe
Lifetime Fitness Club
04.2017 - 08.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Documented customer orders and conveyed special requests to kitchen staff.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Brewed coffee and tea and changed out drink station syrups.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Loaded dishwasher with dishes and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Replenished serving stations with fresh food and cleaned up spills.
Education
Associate of Arts - Media Studies
Massasoit Community College
Brockton, MA05.2024
High School Diploma -
Norwood High School
05.2019
Skills
- Exceeding Customer Expectations
- Engaging with Diverse Customers
- Knowledge of Marijuana
- Recreation Management
- High-Volume Environments
- Customer Service and Assistance
- Media Activity Planning
- Strategic Plan Development
- Team Leadership
- Sales Expertise
- Product Knowledge
- Excellent Memory
- Adaptive and Creative
DJ
I DJ on the side - curate playlists, learn about music, network with creatives. Heavily integrated into the New England creative/music scene.
Timeline
Event Planner
Self-employed
06.2023 - Current
Budtender
Quincy Cannabis Co
02.2023 - Current
Server
Not Your Average Joe's
10.2022 - 06.2023
Server/Bartender
Jake N' Joes Sports Grille
04.2022 - 10.2022
Podcast Host, Playlist Curator, Media Team Member
Do Over Don't (Boutique Recording Studio & Media)
02.2022 - Current
Smoothie Maker/Cashier Team Lead
It's All Good Juice Bar
11.2021 - 07.2022
Grill Cook
The Beanery
09.2021 - 12.2021
Style Sales Associate
Target
09.2020 - 05.2021
Delivery Driver
Doordash, Uber Eats, GrubHub, Instacart
08.2020 - 02.2022
Supervisor - LifeCafe
Lifetime Fitness Club
04.2017 - 08.2020
Associate of Arts - Media Studies
Massasoit Community College
High School Diploma -
Norwood High School
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