Alexia Mastroianni
West Newton
Summary
Experienced educator prepared to lead engaging and effective after-school programs. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Demonstrated ability in curriculum development, student engagement, and fostering a positive learning environment. Reliable, approachable, and skilled in communication, classroom management, and creative problem-solving.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
After School Educator
JCC Greater Boston
- Ensuring the safety and well-being of children in the program
- Providing general program supervision
- Creating and implementing activities
- Guiding and supporting children in their development of interpersonal skills
- Prepare and implement lesson plans based on individual student's needs
- Clarifying instructions and helping students with craft projects
After School Educator
YMCA
- Ensuring the safety and well-being of children in the program
- Providing general program supervision
- Creating and implementing activities
- Guiding and supporting children in their development of interpersonal skills
- Prepare and implement lesson plans based on individual student's needs
- Clarifying instructions and helping students with craft projects
BDC Representative
Toyota Of Watertown
03.2025 - 11.2025
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Utilized CRM software to track customer interactions and enhance follow-up processes.
- Collaborated with sales team to streamline communication regarding leads and appointments.
- Maintained accurate records of customer feedback to improve service quality.
- Supported promotional campaigns by informing customers about current offers and incentives.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
BDC Representative
Herb Chambers Lincoln of Norwood
06.2024 - 02.2025
- Utilized CRM software to track customer interactions and enhance follow-up processes.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Collaborated with sales team to streamline communication regarding leads and appointments.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
Intern Account Executive
HighLander Group
05.2024 - 09.2024
- Meet with existing and prospective new customers
- Document all interactions and transactions pertaining to customers
- Comply with all office policies, standards, and procedures
- Be proficient in our Management System, rating systems, and other resources provided
- Any other duties as assigned by management team
Runner
Showcase Chestnut Hill
06.2023 - 05.2024
- Greet customers in a friendly manner, take and deliver food and beverage orders while utilizing up-selling and suggestive sales techniques and provide superior customer service
- Provide a professional (inclusive, respectful, responsive) and welcoming environment;
- Sell menu items and handle cash and credit card transactions in accordance with company procedures;
- Observe proper food preparation and handling techniques
- Perform daily and nightly cleaning of kitchen equipment in accordance with opening and closing procedures;
Co-Facilitator/Moderator
Suit Up
04.2023 - 01.2024
- Assisting full-time SuitUp Staff with executing event logistics on the day of the event (including technology, set-up and tear-down)
- Recording valuable data from the event (including pictures, quotes, attendance, etc.)
- Attending team meetings and trainings as assigned
- While performing the duties of this job, the employee may be required to lift or move up to 30 pounds (SuitUp materials)
- The employee may be required to frequently stand, climb stairs, and/or move throughout events for up to 5 hours
- Ability to travel by bus, train, or car domestically (do not need a car to apply) for SuitUp events/competitions.
Front End Clerk
CVS
04.2020 - 06.2022
- Interact with customers to address their concerns
- Answer their questions and assist with their needs
- Answer phone calls that address customers questions and concerns
- Put away returns; restock shelves with products
- Closing shifts; made sure store was clean , no customers inside, shut the lights off and locked the doors
Education
Bachelor of Arts - Business
Boston College
Chestnut Hill, MA05-2026
Diploma -
Newton North High School
Newton, MA06.2022
Skills
- Excellent time Management
- Customer Service experience
- Recreational activity planning
- Strong organizational skills
- Leadership
- Communication skills
- Writing skills
- Google Suite proficient (Adept at Gmail, Google Slides, Google Sheets, Google Calendar, etc)
- Proficient at Google Meets and Zoom
- Sales forecasting
- Analytical skills
- Competitive analysis
- Consultative selling
- Direct sales
- Sales promotion
- Sales cycle management
- Problem-solving
- Time management
- Active listening
- Client acquisition
- Networking skills
- Pipeline management
- Professional demeanor
- Problem-solving aptitude
- Pricing strategy
- Market research
- Revenue growth
- Product demonstration
- Upselling techniques
- Customer service
- Goal oriented
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
BDC Representative
Toyota Of Watertown
03.2025 - 11.2025
BDC Representative
Herb Chambers Lincoln of Norwood
06.2024 - 02.2025
Intern Account Executive
HighLander Group
05.2024 - 09.2024
Runner
Showcase Chestnut Hill
06.2023 - 05.2024
Co-Facilitator/Moderator
Suit Up
04.2023 - 01.2024
Front End Clerk
CVS
04.2020 - 06.2022
After School Educator
JCC Greater Boston
After School Educator
YMCA
Bachelor of Arts - Business
Boston College
Diploma -
Newton North High School