Alexia Peralta
Hyde Park,MA
Summary
Highly personable, driven and team-oriented Practice Assistant recognized for excelling in high-volume environments.
Overview
7
7
years of professional experience
Work History
Practice Assistant
Brigham's & Women's Hospital
07.2022 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to patient's needs
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Trained and supervised new employees to promote overall team productivity and consistent service
- Engaged in conversation with patients and other Hospital staff members to understand needs, resolve issues and answer product questions
- Scheduled and confirmed appointments
- Called no shows and cancellations to reschedule
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process/check out.
Practice Assistant Ll
Brigham and Women's Faulkner Hospital
01.2019 - 01.2021
- Would consist of checking in, registering, and checking out patients as needed: also booking appointments, tests, and follow-ups
- Needed to communicate effectively and maintain cooperative relationships with providers, staff members, patients, and the medical community.
Customer Service Associate
Walgreens Inc
01.2017 - 01.2019
- Would engage with customers and patients by greeting them and offering assistance with products and services
- Ringing customer's purchases on the assigned cash register; collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Education
Bachelor of Arts in Human Services -
University of Massachusetts Boston
Boston, MASkills
- Epic Trained Hospital Programming
- Data entry
- Highly organized
- Appointment scheduling
- Good Communication
- Health information systems
- Office management
- Records maintenance
- Order and request filing
- Hospital coordination
- Confidential document control
Timeline
Practice Assistant
Brigham's & Women's Hospital
07.2022 - Current
Practice Assistant Ll
Brigham and Women's Faulkner Hospital
01.2019 - 01.2021
Customer Service Associate
Walgreens Inc
01.2017 - 01.2019
Bachelor of Arts in Human Services -
University of Massachusetts Boston
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