Summary
Overview
Work History
Education
Skills
Timeline
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Alexia Peralta

Hyde Park,MA

Summary

Highly personable, driven and team-oriented Practice Assistant recognized for excelling in high-volume environments.

Overview

7
7
years of professional experience

Work History

Practice Assistant

Brigham's & Women's Hospital
07.2022 - Current
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to patient's needs
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
  • Trained and supervised new employees to promote overall team productivity and consistent service
  • Engaged in conversation with patients and other Hospital staff members to understand needs, resolve issues and answer product questions
  • Scheduled and confirmed appointments
  • Called no shows and cancellations to reschedule
  • Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process/check out.

Practice Assistant Ll

Brigham and Women's Faulkner Hospital
01.2019 - 01.2021
  • Would consist of checking in, registering, and checking out patients as needed: also booking appointments, tests, and follow-ups
  • Needed to communicate effectively and maintain cooperative relationships with providers, staff members, patients, and the medical community.

Customer Service Associate

Walgreens Inc
01.2017 - 01.2019
  • Would engage with customers and patients by greeting them and offering assistance with products and services
  • Ringing customer's purchases on the assigned cash register; collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

Education

Bachelor of Arts in Human Services -

University of Massachusetts Boston
Boston, MA

Skills

  • Epic Trained Hospital Programming
  • Data entry
  • Highly organized
  • Appointment scheduling
  • Good Communication
  • Health information systems
  • Office management
  • Records maintenance
  • Order and request filing
  • Hospital coordination
  • Confidential document control

Timeline

Practice Assistant

Brigham's & Women's Hospital
07.2022 - Current

Practice Assistant Ll

Brigham and Women's Faulkner Hospital
01.2019 - 01.2021

Customer Service Associate

Walgreens Inc
01.2017 - 01.2019

Bachelor of Arts in Human Services -

University of Massachusetts Boston

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Alexia Peralta