Alexis Doko
Dudley
Summary
Dedicated Office Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to providing service to anyone who needs it and to understand and know the people I interact with. Highly efficient planning, problem-solving, and communication skills.
Overview
5
5
years of professional experience
Work History
Office Assistant
Worcester State University
01.2021 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Assisted with onboarding of new employees.
- Processed incoming and outgoing mail and packages according to established procedures.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Sales Associate, Customer Service
JCPenney
06.2018 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor of Science - Biology
Worcester State University
Worcester, MA05.2024
Shepherd Hill Regional High School
Dudley, MA05.2020
Skills
- Staff Management
- Schedule Management
- Team Bonding
- Excel Spreadsheets
- Mail Management
- Time Management
- Social Media Knowledge
- Employee Training
- Medical Terminology
- Office Management
- Workers' Compensation Knowledge
- Front Office Management
- Word Processing and Design
- Compensation and Benefits
- Mail Sorting and Distribution
- Prioritizing Work
- Verbal and Written Communication
Languages
Albanian
Native or Bilingual
Greek
Native or Bilingual
English
Native or Bilingual
Timeline
Office Assistant
Worcester State University
01.2021 - Current
Sales Associate, Customer Service
JCPenney
06.2018 - 03.2020
Bachelor of Science - Biology
Worcester State University
Shepherd Hill Regional High School
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