Alexis Newcomb
Ludlow
Summary
- Demonstrated Customer Service professional in a fast-paced environment
- Technically savvy learning new systems and programs quickly
- Attention to Detail and ability to prioritize tasks
- Hard worker, taking pride in my ability to follow through completion
Overview
6
6
years of professional experience
Work History
Call Representative
Regional Home Care
11.2024 - Current
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
- Maintained contact with customers to request referrals.
- Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
- Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Strengthened customer relationships by following up on unresolved issues and ensuring satisfactory resolutions were achieved.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
- Contributed to team success by collaborating with peers and sharing best practices for effective communication techniques.
- Attended training to stay up to date with new products and service offerings.
- Demonstrated adaptability by handling a variety of call types, including inbound sales inquiries, technical support inquiries, and general customer service calls.
- Improved customer satisfaction by efficiently handling inquiries and resolving concerns in a timely manner.
Crew Member
McDonald's
10.2021 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
Animal Caretaker
Tenny Fritz and Combs
10.2018 - 10.2019
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Kept animals clean and free of contaminants to promote optimal health.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Improved shelter cleanliness with thorough daily cleaning and maintenance routines.
Education
High School Diploma -
Oakmont Regional High School
Ashburnham MA06.2022
Skills
- Customer service
- Goal oriented
- Call center customer service
- Customer correspondence
- Complaint resolution
- Customer needs assessment
- Account documentation
- Call handling
- Problem-solving skills
- Resolving issues
- Customer communications
- Answering questions
- Gathering information
- Call center experience
- Quality control
- Data gathering
Timeline
Call Representative
Regional Home Care
11.2024 - Current
Crew Member
McDonald's
10.2021 - 06.2022
Animal Caretaker
Tenny Fritz and Combs
10.2018 - 10.2019
High School Diploma -
Oakmont Regional High School
Similar Profiles
Cheryl MoneghanCheryl Moneghan
Registered Respiratory Therapist at Regional Home CareRegistered Respiratory Therapist at Regional Home Care
Jamilynn PandiscioJamilynn Pandiscio
Confirming Orders at Regional Home CareConfirming Orders at Regional Home Care
Yesenia FrancisYesenia Francis
NA at Regional Home CareNA at Regional Home Care