Alexis Steiger
Oxford
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Great working with answering emails and providing excellent customer service through phone calls as well. Highly organized, proactive, and punctual. Works well within team settings and on own.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Front End Cashier
Golfers Warehouse
Auburn
12.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash registers throughout shifts to ensure accountability.
- Collaborated with team members to create a welcoming store environment.
- Handled returns and exchanges according to company policies and procedures.
- Educated customers on promotions and loyalty programs to enhance sales.
- Packed and bagged products according to customer preferences.
- Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
- Organized register supplies in front end and storage areas.
- Verified customer purchases with valid identification.
- Maintained a clean workstation by wiping counters and organizing supplies.
- Processed sales, returns, and exchanges using POS register system.
- Balanced out cash drawer at the end of each shift.
Customer Service Representative
Insationtech
Webster
04.2021 - 12.2023
- Assisted customers with inquiries and product information effectively.
- Processed orders and returns using company-specific software systems.
- Resolved customer complaints through active listening and problem-solving skills.
- Maintained accurate records of customer interactions and transactions daily.
- Educated customers about new products and promotions consistently.
- Handled high call volumes while ensuring quality service standards remained high.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Oxford High School
Oxford, MASkills
- POS systems
- Customer assistance
- Communication skills
- Quick learner
- Patience and empathy
- Strong work ethic
- Payment processing
- Customer service
- Replying to emails
- Answering phone calls
Timeline
Front End Cashier
Golfers Warehouse
12.2023 - Current
Customer Service Representative
Insationtech
04.2021 - 12.2023
Oxford High School