Alexsa Gates
Springfield
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Outreach Worker
Center For Human Development Inc.
05.2023 - Current
- Support persons served in activities of daily living.
- Administer medications as needed.
- Advocate for individuals' within various community setting.
- Provide opportunities to optimize their independence, rehabilitation, and recovery.
- Develop professional and supportive relationships with persons served and provide informal counseling and guidance with a person-centered focus.
Cashier/Crew Member
Revitalize Superfoods
01.2021 - 01.2022
- Assist customers with their orders and purchases.
- Help cook with prep work, such as cutting up vegetables, preparing salads beforehand, seasoning of some meats.
- Restock all three fridges, and back room with fresh supplies.
- Kept work area clean and presentable
- Cashiering
- Team player, who also worked independently.
Food Service Attendant
Rhode Island Hospital/Lifespan
01.2019 - 01.2021
- Clean soiled dishes, sort refuse into garbage containers and load soiled dishes on conveyor racks and carts.
- Set up and operate dish machine to clean dishes trays silverware, mugs, bowls, pots, pans, and utensils, and equipment.
- Maintain sufficient stock and supplies for proper performance of duties in assigned areas, unload incoming supplies and equipment and stock supplies and equipment in accordance with prescribed procedure.
Caterer/Room Service Attendant
Mass Mutual Convention Center
01.2016 - 01.2018
- Received and delivered customized menu orders to guest rooms.
- Worked on mobile food preparation stations ensuring that health and safety regulations were respected.
- Effectively communicated and performed in a group environment.
- Transported food, tables, and items needed to serve food during events, ensuring that all catering jobs moved smoothly and effectively.
Cashier/Retail Associate
Kmart
01.2016 - 01.2017
- Greeted and attended to customer's inquiries while maintaining thorough knowledge of store merchandise.
- Operated cash register, handled transactions and counted money in cash drawers to ensure that the amount was correct at the beginning and end of shift.
- Organized and maintained merchandise in stockrooms, and restocked the selling floor as needed.
Cashier/Retail Associate
Aramark
01.2014 - 01.2017
- Greeted and attended to customer's inquiries while maintaining thorough knowledge of store merchandise.
- Operated cash register, handled transactions and counted money in cash drawers to ensure that the amount was correct at the beginning and end of shift.
- Organized and maintained merchandise in stockrooms, and restocked the selling floor as needed.
Caterer/Room Service Attendant
Sheraton Hotel
01.2014 - 01.2016
- Received and delivered customized menu orders to guest rooms.
- Worked on mobile food preparation stations ensuring that health and safety regulations were respected.
- Effectively communicated and performed in a group environment.
- Transported food, tables, and items needed to serve food during events, ensuring that all catering jobs moved smoothly and effectively.
Education
Hotel Bootcamp -
Rhode Island Hospitality Association
01.2019
Customer Service Representative - Call Center Training
Amos House
01.2019
High School Diploma -
Central High School
Springfield05-2011
Skills
- Community health
- Outreach strategies
- Client advocacy
- Community engagement
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
- Problem-solving
- Attention to detail
- Positive attitude and energy
Certification
Northstar Digital Literacy Assessment, 01/01/19, Basic Computer, Internet Basics, Using Email, Social Media
Timeline
Outreach Worker
Center For Human Development Inc.
05.2023 - Current
Cashier/Crew Member
Revitalize Superfoods
01.2021 - 01.2022
Food Service Attendant
Rhode Island Hospital/Lifespan
01.2019 - 01.2021
Caterer/Room Service Attendant
Mass Mutual Convention Center
01.2016 - 01.2018
Cashier/Retail Associate
Kmart
01.2016 - 01.2017
Cashier/Retail Associate
Aramark
01.2014 - 01.2017
Caterer/Room Service Attendant
Sheraton Hotel
01.2014 - 01.2016
Customer Service Representative - Call Center Training
Amos House
Hotel Bootcamp -
Rhode Island Hospitality Association
High School Diploma -
Central High School
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