Alexy Fonseca
Methuen
Summary
Dynamic and detail-oriented professional with extensive experience in retail, logistics, inventory management and customer service. Skilled in hiring, training and managing staff. Skilled in operating forklifts and power jacks, with the ability to lift over 50 pounds. Proficient in ERP systems and all Microsoft office applications. Demonstrates strong leadership, problem-solving, and organizational skills in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Five Below
03.2024 - 03.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures.
- Supervised and evaluated staff to help achieve daily objectives..
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Support Lead
Five Below
03.2023 - 03.2024
- Improved customer satisfaction by addressing and resolving support issues in a timely manner.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Managed efficient cash register operations.
- Mentored team members to develop their skills, resulting in multiple promotions within the company.
Shipping and Receiving Clerk
Gregstrom Corporation
04.2019 - 04.2020
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Grocery Stocker
Market Basket
07.2015 - 04.2019
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Helped to maintain clean, clutter-free aisles.
Education
High School Diploma -
Woburn Memorial High School
Woburn, MA05-2019
Skills
- Customer service
- Retail operations
- Inventory control
- Store opening and closing
- Team building and leadership
- Staff supervision
- Employee scheduling
- Hiring and training
- Inventory counting
- Shipping and receiving
- Heavy lifting
- Forklift operator certification
- Pallet jack certification
- Proficient in Microsoft office
Timeline
Assistant Store Manager
Five Below
03.2024 - 03.2025
Support Lead
Five Below
03.2023 - 03.2024
Shipping and Receiving Clerk
Gregstrom Corporation
04.2019 - 04.2020
Grocery Stocker
Market Basket
07.2015 - 04.2019
High School Diploma -
Woburn Memorial High School
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