Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Languages
Timeline
Generic

ALFONSITO CARRASCO ALCANTARA

Waltham

Summary

Customer Service and Technical Support professional with experience in telecommunications, retail, and logistics. Strong communication skills, troubleshooting abilities, and fast learner of new systems.

Overview

3
3
years of professional experience

Work History

Uber Driver

Uber
05.2025 - Current

I am driver

Assistant Store Manager

Family Dollar
Waltham
01.2023 - 03.2024
  • Supported store operations, cash handling, and customer service.
  • Assisted with inventory and staff support.

Customer Service Representative

Metro by T-Mobile
Waltham
06.2023 - 11.2023
  • Assisted customers with billing, device activation, and technical issues.
  • Provided clear solutions and documented customer interactions.

Education

High School Diploma -

Dominican Republic

Skills

  • Customer Support (Phone / Chat/In-Person)
  • Technical Troubleshooting
  • Account & Billing Support
  • Data Entry & Documentation
  • Conflict Resolution
  • Time Management
  • Customer service
  • Problem solving
  • Attention to detail

Additional Information

Authorized to work in the U.S., Flexible schedule, Interest in customer and technical support roles

Languages

  • Haitian Creole
  • English
  • Spanish, Fluent
  • Haitian Creole, Fluent
  • English, Advanced

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Uber Driver

Uber
05.2025 - Current

Customer Service Representative

Metro by T-Mobile
06.2023 - 11.2023

Assistant Store Manager

Family Dollar
01.2023 - 03.2024

High School Diploma -

ALFONSITO CARRASCO ALCANTARA