Customer Service and Technical Support professional with experience in telecommunications, retail, and logistics. Strong communication skills, troubleshooting abilities, and fast learner of new systems.
Overview
3
3
years of professional experience
Work History
Uber Driver
Uber
05.2025 - Current
I am driver
Assistant Store Manager
Family Dollar
Waltham
01.2023 - 03.2024
Supported store operations, cash handling, and customer service.
Assisted with inventory and staff support.
Customer Service Representative
Metro by T-Mobile
Waltham
06.2023 - 11.2023
Assisted customers with billing, device activation, and technical issues.
Provided clear solutions and documented customer interactions.
Education
High School Diploma -
Dominican Republic
Skills
Customer Support (Phone / Chat/In-Person)
Technical Troubleshooting
Account & Billing Support
Data Entry & Documentation
Conflict Resolution
Time Management
Customer service
Problem solving
Attention to detail
Additional Information
Authorized to work in the U.S., Flexible schedule, Interest in customer and technical support roles