Alfredo Rivera
Webster
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
China Buffet Chinese Restaurant
Lawrence
02.2023 - Current
- Provided excellent customer service in fast-paced dining environment.
- Served food and beverages efficiently to ensure guest satisfaction.
- Assisted in training new servers on menu items and service procedures.
- Maintained cleanliness of dining area and reset tables for new guests.
- Collaborated with team members to manage high-volume service periods.
- Handled cash and processed payments with attention to detail.
- Resolved guest complaints promptly to enhance overall dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
Server
Dennys Restaurant
Worcester
11.2019 - 09.2021
- Took orders accurately and communicated special requests to kitchen staff.
- Provided excellent customer service in fast-paced dining environment.
- Served food and beverages efficiently to ensure guest satisfaction.
- Assisted in training new servers on menu items and service procedures.
- Maintained cleanliness of dining area and reset tables for new guests.
- Collaborated with team members to manage high-volume service periods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
Server
Hook and Reel
Worcester
11.2017 - 08.2019
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared drinks according to standard recipes.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
- Followed health safety guidelines when preparing and serving food products.
Education
Diploma -
Skills
- Customer service
- Time management
- Positive guest interactions
- Sales expertise
- Strong work ethic
- Bilingual
Certification
- Forklift Certification
- Driver's License
- OSHA 10
- CDL
- CDL A
- Pallet Jack Certification
Timeline
Server
China Buffet Chinese Restaurant
02.2023 - Current
Server
Dennys Restaurant
11.2019 - 09.2021
Server
Hook and Reel
11.2017 - 08.2019