Ali Allouah

* Oversee daily operations of the business.

* Ensure the implementation of a strategy and business plan designed to grow the business.

* Provide direction and guidance to employees in their assigned job duties.

* Ensure the overall delivery and quality of the business offerings and promises to customers.

* Engage in key or targeted customer activities.

• Close new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.
• Coordinate the development of key performance goals for direct reports.
• Communicate strategy and results to the business employees.

• Set policies and processes.
• lead and deliver client engagements that help identify, design, and implement creative business process solutions for the company.
• Responsible for providing excellent customer service and determining the needs of the client.
• Implement and oversee the quality of deliverables.
• Manage team relationships effectively to ensure exceptional performance.
• Establish operations objectives and work plans.

Global Knowledge / Deployment Manager:

Sales Contract Management and Customer Set up and Amend Processes.

• Accountable for the programmes Planning, Integration (with other programmes), Process Knowledge Transfer to Knowledge Experts and Local Implementation Managers.
• Accountable for the overall successful deployment of new processes in 30 countries.
• Lead the delivery of fit-for-purpose toolkit (implementation documents). Lead the communication of the process Design to the Business teams.
• Lead the recruitment of the Local Implementation Managers.
  Manage and Coach the Knowledge Experts and Local Implementation Managers.
• Drive the resolution of global implementation process related issues.
• Ensure the post Go-Live roles and responsibilities are clear such that the programmes benefits can be sustainably obtained.
• Lead the monitoring of the programmes Key Performances Indicators

Supported 30 countries worldwide and Managed

Projects in the following countries:

Hong Kong, Singapore, Malaysia (12 Months)

Australia (10 months). France (12 Months),

South Africa (6 Months))

• Lead the Implementation of the Process and Business Models standardisation projects.
• Coach Local Implementation Managers and ensure efficient team building.
• Ensure that the local businesses in different countries are following the agreed methodology and proactively act when any deviation is detected in the projects.
• Engage with various stakeholders implementing the Standardised processes with the aim of increasing deployment quality and optimising project timeline

Senior Business Analyst:

• Develop and provide ongoing reporting and analysis of critical financial and non-financial Key Performance Indicators (KPI).
• Analyse variances across the 18 African countries.
• Assist Africa Fuels and Bitumen Vice-President in providing regular and ad-hoc briefings on African Fuels & Bitumen market outlook and Business performance.
• Lead the business Improvement team on Customer Profitability Analysis and Customer Relationship Management.
• Analyse and Monitor Fuels pricing Structures in Africa and recommend improvements.
• Assist on New Market Entry of the Bitumen business in Africa.

Projects Manager Role:

• Kenya Fuels and Bitumen Business "Turnaround" project Manager.
• Africa Bitumen Strategy Review team member.
• Standardisation and optimisation of the business processes
• Customer Profitability Analysis & Customer Portfolio Management project team Lead

• Functional Leadership
• Planning & Economic Analysis
• Risk Management & Controls
• Projects Manager

• Performance Analysis
• Budget preparations & Reporting
• Management Information System (MIS)