Alice Collins
New Bedford
Overview
6
6
years of professional experience
Work History
Tutor
AmeriCorps Program
08.2024 - Current
- Providing small-group instruction to middle school students in math.
- Holding secondary support roles that directly impact the academic achievements of students.
- These projects may include providing in-class or curriculum support or organizing or leading after-school clubs.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
Host
Avoca
New York
02.2025 - 06.2025
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Processed payments from customers using a POS system.
- Resolved conflicts between customers when necessary.
- Took reservations over phone and in person.
Front Desk Receptionist
The Historic Georgetown Club
02.2024 - 06.2024
- Provided outgoing, upbeat and customer service, was committed, able to multitask and worked well in a fast-paced, team-oriented environment.
- Responsibilities included greeting incoming and departing guests warmly with a smile and eye contact, as well as escorting them to the assigned dining area.
- Answer incoming calls to the Club and provide appropriate service.
- Handled the reservations process from start to finish.
- Able to articulate clear greetings and farewells to guests in a polite, respectful and genuine manner.
- Able to effectively communicate on the phone, as well as work effectively within the team.
Intern
Englander Knabe and Allen
07.2023 - 03.2024
- Supported strategic communications firm specializing in government affairs, political campaigns, association management, crisis communication, and litigation support.
- Responsibilities included improved social media presence and social media monitoring.
- Tracking online newspapers, blogs, trade publications and provide media monitoring.
- Attending government meetings and diligently recording notes to draft memos for partners.
Server
YardHouse
02.2021 - 01.2024
- Responsible for helping guest select food and beverages by suggesting courses, explaining chef's specialties, identifying appropriate beverage pairings, and answering food preparation questions.
- Responsible for maintaining extensive knowledge on menu items to be able to upsell in a high frequency.
- Solely responsible for a section of ten or more tables with the ability to multitask as well as operate smoothly during happy hours.
Server
Kabuki Restaurant
07.2019 - 08.2021
- Managed five third party delivery service app, phone and in person to go-orders in tandem to maximize customer flow, handling thousands of dollars daily
- Resolved disputes between patrons and restaurant by assessing and anticipating problems.
- Educated customers about various food options, making recommendations as appropriate.
- Served orders by picking up and delivering patrons' choices from bar and kitchen and delivering accompaniments and condiments from service bars.
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
Server
51 Chinese Kitchen
Culver City
05.2019 - 03.2020
- Took guest orders with accuracy, noting allergies, and dietary restrictions. Anticipated guest needs and delivered attentive, high-quality service from greeting to departure to ensure a smooth and enjoyable dining experience.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
BA IN POLITICAL SCIENCE -
American University
Washington, D.C.05.2024
ASSOCIATE IN ARTS DEGREE IN POLITICAL SCIENCE -
Santa Monica College
Santa Monica, CA05.2021
Skills
- Strong Communication & Collaboration Skills
- Time Management
- Strong Communication Skills
- Adapt Quickly in Fast Paced & High-Volume Dining
- Attention to detail
- Point of sale (POS) system operations
Timeline
Host
Avoca
02.2025 - 06.2025
Tutor
AmeriCorps Program
08.2024 - Current
Front Desk Receptionist
The Historic Georgetown Club
02.2024 - 06.2024
Intern
Englander Knabe and Allen
07.2023 - 03.2024
Server
YardHouse
02.2021 - 01.2024
Server
Kabuki Restaurant
07.2019 - 08.2021
Server
51 Chinese Kitchen
05.2019 - 03.2020
BA IN POLITICAL SCIENCE -
American University
ASSOCIATE IN ARTS DEGREE IN POLITICAL SCIENCE -
Santa Monica College