Alice H Depradine
Revere
Summary
Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Overview
35
35
years of professional experience
Work History
Immigration Services Assistant
United States Citizenship and Immigration Services
Boston, MA
02.2024 - 01.2025
- Responsibilities includes but not limited to:
- As a (ISA) Immigration Services Assistant Support the adjudication process by conducting security checks, supporting officers, managing correspondence, maintaining customer support, processing documents and fees, performing analysis on files, reports, and information systems or databases.
- Additional Duties:
- I operated systems and security checks on cases to make sure they were documented with the most current information about the applicant
- I scanned or interfiled documents into pending cases to ensure that the cases were ready for review and adjudication by an immigration officer
- I assisted applicants who had a question about their cases that was pending at our office
- The U.S. Citizenship and Immigration Services is responsible for processing immigration and naturalization applications and establishing policies regarding immigration services.
Seasonal Department of Revenue Tax Administration
Commonwealth of Massachusetts Department of Revenue
Chelsea, MA
03.2023 - 06.2023
- Responsibilities includes but not limited to:
- Applies accounting rules, and computes tax, penalties, and balances due to ensure proper amount of tax due. Monitors collection activity and recommends lien or levy action or release, with attention to statute expiration date.
- Resolves taxpayer correspondence and telephone inquiries with a variety of issues for both current and prior year accounts providing excellent customer service. Determines appropriate closure, notice, or letter issuance and/or necessity of taxpayer contact to compose letters and taxpayer correspondence when needed. Applies appropriate disclosure requirements.
- Adjusts current and prior year tax accounts involving complex account interrelationships or codes to override controls; establishes accounts not currently on the Integrated Data Retrieval System (IDRS); account transfers and credit transfers.
American Airlines
Boston Logan International Airport
East Boston, MA
09.2019 - 06.2022
- Responsibilities includes but not limited to:
- The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner:
- Accepting, checking and tagging customers' baggage at kiosks Processing and completing credit card baggage transactions at kiosks
- Assisting customers with self-service kiosk check-in and kiosk baggage processing Queuing lines in ticket counter areas Accepting and activating customers' self-tagged baggage.
- Performing clearance and verification of documents at kiosks Possibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreement.
Airport Customer Services & Sales Ambassador (BOS)
CLEAR LLC
Boston, MA
03.2019 - 05.2019
- Responsibilities includes but not limited to:
- Ability to function autonomously and with integrity keeping the CLEAR's customers and business partners best interests in line.
- Strong communication skills and the ability to engage with potential customers and members alike
- Ability to follow detailed instructions and execute to them with 100% accuracy, in a fast paced and constantly changing environment
- Drive membership enrollments through engaging travelers and educating them about the benefits of CLEAR
- Reaching for new challenges and asking for additional responsibility
- Balancing high volume with high quality customer experience.
- Participating in ongoing training and development.
- Resolve traveler and/or members concerns or inquiries in an appropriate and timely manner, escalating to higher level as necessary.
- Consistently demonstrate adherence to security procedures by validating airline documents, verifying CLEAR member traveler identification and following documented security protocols
Customer Service Ticketing Agent
JetStream Ground Services-Spirit Airlines
Boston, MA
10.2018 - 12.2018
- Responsibilities includes but not limited to:
- The Customer Service Agent is responsible for serving the needs of the individual airline and the associated requirements of their aircraft in accordance with individual airline and JetStream Ground Service's policies and procedures.
- Passenger ticketing and baggage check in; ensuring passengers have the correct visas and paperwork for their scheduled flights
- Boarding and deplaning passengers at the gate, as well as rebooking passengers who have missed their flight due to cancellation, delays, etc.
- Monitoring the air to ground radio for in-range calls, special requests from crews, maintenance requests, diversions, or any situation that pertains to the operation; communicating the information to customer service and ramp, logging departure times and fuel loads with dispatch
- Completing necessary training for operations
- Completing other duties pertaining to operations as requested by the general manager or supervisors
- Ensuring paperwork is completed perfectly
- Customer Service agents will also be cross trained to be ramp agents, and as such are responsible for the loading and unloading of baggage and cargo, marshalling aircraft in and out of the gate area, lavatory and water service, bag room duties, and any other ramp responsibilities as well.
Grounds Crew
JetBlue Airways
Boston, MA
12.2017 - 03.2018
- Responsibilities includes but not limited to:
- The Ground Operations Crew loads and unloads Customer bags, operates ground service equipment which includes operation of motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabin for departure, assists with ramp service duties including waste disposal and re-servicing of aircraft. The Ground Operations Crew will also assist Customers when needed, and complies with any ad-hoc requests as needed. Individuals must be comfortable serving Customers and proficient in using computers. Crew members must be prepared to work outdoors under various weather related conditions.
- Essential Responsibilities:
- Operate ground service equipment to which includes motor vehicles, tugs, and elevated DE-icing equipment
- Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft push back, lavatory truck, deicing truck, etc.)
- Works in a ramp environment
- Tags, lifts, loads and unloads Customer bags (in excess of 100 lbs.) from baggage compartment of aircraft and baggage system
- Operates external aircraft equipment
- Helps prepare cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories
- Assist Customers with special needs, e.g. Customers who need assistance in boarding
- Guides aircraft to and from aircraft parking locations
- Occasionally carry a handheld radio and communicate effectively with proper radio etiquette
- Occasionally assist with loading and unloading mail, small packages and human remains
- Ensure and maintain a safe environment and operation
- Other duties as assigned:
- Regular attendance and punctuality
- Well-groomed and able to maintain a professional appearance
- Potential need to work flexible hours and be available to respond on short-notice
- When working or traveling on JetBlue flights, and if time permits, all capable Crew members are asked to assist with light cleaning of the aircraft
- Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
- Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
- Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Reports (SAR))
- Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
- Upholding JetBlue's safety performance metric goals and understanding how they relate to their duties and responsibilities.
- Equipment:
- Computer/Electronic Tablet and other office equipment
- Ground service equipment
- Handheld radios
- Public Address System
- Jet bridge and/or air stairs (Customer enplaning/deplaning equipment)
- Free-standing computer kiosks used to identify and process Customer reservations
- Light Emitting Diode (LED) screens and signs.
- Work Environment:
- Airport Ramp environment the outdoor environment may present weather variations and elevated noise levels
- Ability to work weekends or irregular shifts
- Able to make occasional trips to other locations for training or temporary assignment
- Subject to weather and elevated noise levels within airports
- Ability to stand for an extended period of time
Cashier/Customer Service/Accounts Receivable
PriceRite Marketplace
Revere, MA
12.2016 - 11.2017
- Responsibilities includes but not limited to:
- Able to handle high demands of exceptional customer services with the ability to follow instructions and completed all tasks when given.
- Professional and composed under pressure, great communications skills in regards to customer service and able to be proficient regarding products information, helpful in explaining and directing customers regarding marketing Price Rite Product.
- Able to work with a Team Customer Service Setting, Self-motivated, composed under pressure, meet and exceed goals, managing multiple tasks simultaneously and Strong interpersonal skills
- Extremely Detailed Oriented.
- Proficiency in Accounts Receivable/Payable and Responsible for high demand of cash flow within the Company and Proficiency in MS Word for Windows.
- Customer Services
- Audit Cash Responsibilities
- Loss Prevention
- Team Members Coordination
- Organization and Punctuality Skills
- Multiple Tasks for Store Operational Process
Executive Administrative Assistant
Grubb & Ellis Company
Boston, MA
12.2000 - 03.2001
- PROFESSIONAL STAFFING GROUP:
- CONTRACT WORK INCLUDES BUT NOT LIMITED TO:
- Executive Administrative Assistant
- Coordinated staff, Program Supervisors, Executive Team, and Board of Directors Meetings.
- Monitored the maintenance and operation of office equipment.
- Coordinated travel schedules and reservations for Board Members and Executive Team Members.
- Evaluated office production, revised procedures, or devised new form to improve efficiency of workflow.
- Operated provided support, troubleshoot office staff in Microsoft office (Word, Excel, and Schedule Plus).
Executive Administrative Assistant
Scudder Kemper Investments
Boston, MA
09.2000 - 11.2000
- PROFESSIONAL STAFFING GROUP:
- CONTRACT WORK INCLUDES BUT NOT LIMITED TO:
- Coordinated staff, Program Supervisors, Executive Team, and Board of Directors Meetings.
- Monitored the maintenance and operation of office equipment.
- Coordinated travel schedules and reservations for Board Members and Executive Team Members.
- Evaluated office production, revised procedures, or devised new form to improve efficiency of workflows.
- Operated provided support, troubleshoot office staff in Microsoft office (Word, Excel, and Schedule Plus).
Executive Administrative Assistant/Office Manager
CENTER FOR HEALTH AND DEVELOPMENT, INC
Boston, MA
09.1998 - 12.1998
- PROFESSIONAL STAFFING GROUP:
- CONTRACT WORK ARE INCLUDED BUT NOT LIMITED TO:
- Incorporated Coordination with Department of Mental Health (DMH) - trained and supervised transitional employees.
- Designed and developed a system of procedure to consistently and effectively support the office operations.
- Coordinated staff, Program Supervisors, Executive Team, and Board of Directors Meetings.
- Monitored the maintenance and operation of office equipment.
- Coordinated travel schedules and reservations for Board Members and Executive Team Members.
- Evaluated office production, revised procedures, or devised new form to improve efficiency of workflow.
- Operated provided support, troubleshoot office staff in Microsoft office (Word, Excel, and Schedule Plus).
Executive Administrative Assistant
Fidelity Investments
Boston, MA
02.1995 - 11.1995
- PROFESSIONAL STAFFING GROUP:
- CONTRACT WORK INCLUDES BUT NOT LIMITED TO:
- Coordinated staff, Program Supervisors, Executive Team, and Board of Directors Meetings.
- Monitored the maintenance and operation of office equipment.
- Coordinated travel schedules and reservations for Board Members and Executive Team Members.
- Evaluated office production, revised procedures, or devised new form to improve efficiency of workflow.
- Operated provided support, troubleshoot office staff in Microsoft office (Word, Excel, and Schedule Plus).
Executive Administrative Assistant/Technical Writer
SIEMENS NIXDORF INFORMATION SYSTEMS INC
Burlington, MA
01.1994 - 12.1994
- Responsibilities includes but not limited to:
- Provide Administrative support to the Executive Vice President of Marketing, the Director of Corporate International Communication, and numerous managers.
- Maintain business and personal calendars participate in business meetings.
- Arranged schedules and itineraries handle travel expenses and billing.
- Facilitate the development of graphic arts work and press releases for software and hardware. Instruct and assist others with the use if graphic software systems. Create graphic arts work with Power Point and Corel Draw. Orchestrated trade show presentations, assist with public relations.
- Interface with numerous editors from prestigious magazines.
- Type agendas, marketing proposals, presentations, and general assignments.
Administrative Assistant/Retirement Specialist
TERADYNE, INC
Boston, MA
03.1990 - 11.1993
- Responsibilities includes but not limited to:
- Human Resource Department and Retirement Benefits Specialist
- Disseminated information in a timely fashion.
- Handled all incoming phone calls for Compensation Managers.
- Worked with confidential information preparations.
- Assisted TQM (Total Quality Management). Participated on QIT (Quality Improvement Team) and Implemented 7-Steps TQM Program.
- Managed relocation for employees, visiting employees, and consultants. Located and rented temporary apartments for employees of the Company.
- Informed and counseled retirees regarding advantages to different packages. Discussed what eligibility the employee had available to them. Calculated Benefits Packages.
- Ensure consistent, informative, high quality customer service.
Education
Associates Degree - Liberal Arts & Science-Languages, Spanish and Portuguese
North Shore Community College
Danvers, MA03-2028
Technical Diploma - Computer Networking
Revere Community School
Revere, MA06-2025
Phlebotomists Technician - Phlebotomists/EKG
North Shore Community College
Danvers, MA02-2023
Certificate - Computer Science of Technology
HICKOX SCHOOL FOR INFORMATION AND TECHNOLOGY
Boston, MA01-1998
Certificate - Business Management/Accounting
NORTHEASTERN UNIVERSITY
Boston, MA01-1994
Associates Degree - Business Management and Math-Science
NEWBURY COLLEGE
Boston, MA01-1993
Skills
- Document management systems
- MS Word for Windows
- Computer science
- Management
- Account management
- Proficiency in managing multiple tasks simultaneously
- Marketing
- Attention to detail
- Office management
- HubSpot
- Human resources
- Supervising experience
- Proactiveness
- Data collection
- Physiology knowledge
- Mechanical troubleshooting
- Blood sampling
- Expense management
- Accounts receivable
- Writing skills
- CRM system proficiency
- SharePoint
- Gmail
- Managing teams in a customer support role - Largest customer support team managed (More than 20 team members)
- Payroll processing
- Employee relations
- Administrative experience
- Collaborating with government agencies
- Android
- Microsoft Office
- Call center experience
- HubSpot Marketing Hub
- Adaptability
- Meeting agenda preparation
- Multitasking
- Medical terminology
- NetSuite
- Transportation management systems
- Financial services
- Microsoft Project
- Mail distribution
- Typing
- Spreadsheet conditional formatting
- Task prioritization
- Cash handling
- Improving customer support response time - Customer support response time improved (More than 30%)
- Accounts payable
- Productivity software
- Google Docs
- Substance abuse
- EMR systems
- Well-developed organizational, Administrative, and Marketing abilities
- Medical administrative support
- Payroll management
- Recruitment and selection
- Integrated library system
- Self-motivated; composed under pressure; meet or exceed goals
- Written communication
- Office experience
- File organization
- Leadership
- Proofreading
- Time management
- Client interaction via phone calls
- Greeting customers
- Research
- Mentoring
- Calendar management
- Data entry
- Dental receptionist
- Performance management strategy
- Healthcare team management
- Filing
- Event planning
- Google Workspace
- Legal document sorting and filing
- Electronic health records (EHR) management
- Stakeholder management
- Clerical experience
- Microsoft Word
- Presentation preparation
- Microsoft Access
- Handling customer inquiries
- Appointment scheduling
- Phone call management
- Dedication
- Record keeping
- Strong interpersonal, communication, and problem solving skills
- Zoom
- Accounting
- CRM software
- Capacity to work efficiently in independent or team setting COMPUTER LITERACY
- IOS
- Project coordination
- Contract renewal management
- Travel planning
- Practice management
- Microsoft Excel
- Analysis skills
- Microsoft Outlook
- Patient interaction
- Data management
- Customer inquiry handling
- Budgeting
- Front desk
- Public health
- Anatomy knowledge
- English
- Word processing
- Dental office experience
- Time & attendance systems
- Teamwork
- Collaborate with healthcare professionals
- Database management
- Data entry in Excel
- Client email correspondence
- Google Drive
- Customer support
- Customer service
- Salesforce
- Correspondence management
- Clinical research
- Phone etiquette
- Windows
- Cash register
- Interpersonal communication
- HIPAA
- Project management
- GCP
- Performance reviews
- HR compliance
- Organizational skills
- Computer operation
- Power Point
- Executive administrative support
- Insurance (Financial sectors)
- FileMaker Pro
- Report preparation
- Presentation skills
- HIPAA compliance
- Healthcare industry
- EpicCare certification
- Technical support expertise
Languages
Spanish
English
Bilingual
Timeline
Immigration Services Assistant
United States Citizenship and Immigration Services
02.2024 - 01.2025
Seasonal Department of Revenue Tax Administration
Commonwealth of Massachusetts Department of Revenue
03.2023 - 06.2023
American Airlines
Boston Logan International Airport
09.2019 - 06.2022
Airport Customer Services & Sales Ambassador (BOS)
CLEAR LLC
03.2019 - 05.2019
Customer Service Ticketing Agent
JetStream Ground Services-Spirit Airlines
10.2018 - 12.2018
Grounds Crew
JetBlue Airways
12.2017 - 03.2018
Cashier/Customer Service/Accounts Receivable
PriceRite Marketplace
12.2016 - 11.2017
Executive Administrative Assistant
Grubb & Ellis Company
12.2000 - 03.2001
Executive Administrative Assistant
Scudder Kemper Investments
09.2000 - 11.2000
Executive Administrative Assistant/Office Manager
CENTER FOR HEALTH AND DEVELOPMENT, INC
09.1998 - 12.1998
Executive Administrative Assistant
Fidelity Investments
02.1995 - 11.1995
Executive Administrative Assistant/Technical Writer
SIEMENS NIXDORF INFORMATION SYSTEMS INC
01.1994 - 12.1994
Administrative Assistant/Retirement Specialist
TERADYNE, INC
03.1990 - 11.1993
Technical Diploma - Computer Networking
Revere Community School
Phlebotomists Technician - Phlebotomists/EKG
North Shore Community College
Certificate - Computer Science of Technology
HICKOX SCHOOL FOR INFORMATION AND TECHNOLOGY
Certificate - Business Management/Accounting
NORTHEASTERN UNIVERSITY
Associates Degree - Business Management and Math-Science
NEWBURY COLLEGE
Associates Degree - Liberal Arts & Science-Languages, Spanish and Portuguese
North Shore Community College