Alicia Cataldi
Pittsfield
Summary
Background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
13
13
years of professional experience
Work History
Store Manager
Big Lots
Pittsfield, MA
10.2024 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Sales Manager
Big Lots
Pittsfield, Massachusetts
11.2021 - 10.2024
- Freight Processing Lead
- Balanced cash drawers at the end of each shift.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Performed general clerical duties including filing paperwork and answering phone calls.
- Inspected incoming freight for damages or discrepancies between shipment documents and actual received goods.
- Ensured freight was properly labeled and stored in the appropriate location within warehouse facility.
- Participated in weekly team meetings to discuss upcoming promotions, events, and initiatives.
- Monitored daily activities of employees including register transactions and stocking shelves.
- Assisted customers in locating items within the store or online through use of technology resources.
- Identified trends in customer shopping habits and communicated those findings to management.
- Greeted customers and provided assistance with product selection.
- Managed employee schedules according to staffing needs while ensuring labor costs remain within budget.
Sales Manager
Pier One Imports
Pittsfield, Massachusetts
09.2016 - 03.2020
- Freight Processor
- Key Holder
- Customer service cashier
- Merchandising skills
- Created merchandising plans based on customer buying habits and trends in the industry.
- Performed regular price checks on select items throughout the store location.
- Organized displays according to company standards and specifications.
- Set up attractive window displays that encouraged customers to enter the store.
- Monitored competitor activities in order to stay ahead of the competition.
Store Manager
SUBWAY®Restaurants
Pittsfield, Massachusetts
01.2016 - 09.2016
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Inspected shipments for damages or discrepancies prior to loading and unloading.
- Prepared bills of lading, invoices, labels, shipping documents. as needed.
- Balanced cash drawers at the end of each shift.
Sales Associate
Bath & Body Works
Framingham, Massachusetts
10.2014 - 08.2016
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Processed transactions using a point-of-sale system.
- Maintained cleanliness of store environment including floors, windows, displays.
- Developed promotional strategies to increase sales volume.
- Conducted inventories on a regular basis to track stock levels.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
Sandwich Artist
SUBWAY®Restaurants
Pittsfield, Massachusetts
01.2012 - 01.2016
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Assisted team members during peak hours when necessary.
- Ensured all menu items were prepared in accordance with health and safety standards.
Education
Some College (No Degree) -
Framingham State University
Framingham, MAHigh School Diploma -
Pittsfield High School
Pittsfield, MA06-2014
Skills
- Upselling
- Payment Processing
- Reliable
- Problem Solving
- Teamwork
- Communication
- Customer Service
- Multitasking and organization
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Store merchandising
- Shift scheduling
- POS systems
Timeline
Store Manager
Big Lots
10.2024 - 03.2025
Sales Manager
Big Lots
11.2021 - 10.2024
Sales Manager
Pier One Imports
09.2016 - 03.2020
Store Manager
SUBWAY®Restaurants
01.2016 - 09.2016
Sales Associate
Bath & Body Works
10.2014 - 08.2016
Sandwich Artist
SUBWAY®Restaurants
01.2012 - 01.2016
High School Diploma -
Pittsfield High School
Some College (No Degree) -
Framingham State University