Alicia Desrosiers
Somerset
Summary
Dynamic and results-driven manager with proven expertise at Subway, excelling in team leadership and customer service. Enhanced operational efficiency and customer satisfaction through effective decision-making and multitasking. Skilled in patient care and infection control, ensuring a safe environment while delivering high-quality service. Committed to fostering a productive and engaged workforce.
Overview
9
9
years of professional experience
Work History
Manager
Subway
05.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Supervised and trained a team of eight employees,ensuring consistent customer service and operational standards.
- Developed and implemented staff schedules to optimize staffing levels and meet peak demand.
- Managed inventory levels,minimizing waste and maximizing profitability.
Certified Nursing Assistant
Preferred Healthcare Staffing
02.2016 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Certified Nursing Assistant - Patient Care Tech
Coastal Career Academy
Fall River, MA01-2016
High School Diploma -
Waltham High School
Waltham, MA05-2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Patient Care
- Infection Control
- Safety and rehabilitation
- Proper hygiene
- Medication reminders
- Interpersonal skills
- Record-keeping
- Multitasking
Timeline
Manager
Subway
05.2024 - Current
Certified Nursing Assistant
Preferred Healthcare Staffing
02.2016 - Current
Certified Nursing Assistant - Patient Care Tech
Coastal Career Academy
High School Diploma -
Waltham High School
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