Alicia Grand
Lowell
Summary
Dynamic Operations Manager with a proven track record at Home Depot, excelling in project management and team building. Enhanced customer service and operational efficiency, achieving a 1.7% sales increase. Skilled in data analysis and employee training, fostering a positive work environment and driving team success through effective leadership.
Overview
25
25
years of professional experience
Work History
Operations Manager
Home Depot 2653
Saugus
01.2021 - Current
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Presented performance and productivity reports to supervisors.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Improved morale and management communication by creating employee recognition and rewards practices.
Desk Clerk
Sutra Studio
Lowell
04.2017 - Current
- Company Overview: Volunteer
- Sign students in for class.
- Explain the different services to new students.
- Sell the correct package to new students.
- Knowledge of the training classes that the studio provides.
- Assist students to ensure they do not injure themselves, and are in the correct form.
- Keep the waiting area neat and clean.
- Help with community events that are running in the mill.
- Volunteer
- Answered phone calls promptly and professionally.
- Greeted guests upon arrival in a friendly and professional manner.
Operation Assistant Store Manager
Home Depot
Danvers
01.2019 - 01.2021
- Train employees on best practices and processes to ensure optimal productivity.
- Incorporated training for new and existing supervisors on operations and safety policies.
- Stores community captain working on Team Depot events, and driving Homer Fund participation.
- Partnering with the ASDS to create excitement around up-and-coming events, tailgating parties, 2663 is going green, and Homer fundraiser.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Operations Assistant Store Manager
Home Depot
Tewksbury
08.2017 - 01.2019
- Brought stores operational policy and procedures up to date
- Promoted a positive store environment so that customers felt welcome and employees had a pleasant place to work by recognizing associates through Homer Awards, Manager Bucks and Home Depot apparel
- Helped in exceeding stores sales plan by 1.7% with a 5.8% comp
- Drove credit by using positive reinforcement and store made goal for the year
- Organized team depot projects in the community
- Created an Employee Committee of energized associates that supported store events
- Brought entire team together to be involved in the in-focus team to drive safety, roll out safety bravo cards, inspired team, and celebrated milestones
- Stepped in for Store Manager when he was out of the building
Operations Assistant Store Manager
Home Depot
Methuen
05.2015 - 08.2017
- Promoted a positive store environment so that customers felt welcomed and employees had a pleasant place to work
- Created “You're in The Spot Light”, “You're a Shooting Star” - these boards drove customer service and was visible for all associates to see
- Created an In-focus team that drove safety standards, celebrated milestones, and had a sense that everyone was part of the safety team
- Drove excitement around VOA by supporting store themes
- Focused on customer service through teaching and training to help drive sales
- Empowered my teams to drive their business and use different ideas to succeed
- Developed multiple associates to get ready for the next level when the correct timing came
- Got the first non-profit organization signed for the Framing Hope program
- Worked as the team depot captain and was involved in many community activities
- Taught DST fundamentals for the district
Specialty Assistant Store Manager
Home Depot
Methuen
12.2014 - 05.2015
- Drove specialty processes and procedures
- Listened and found ways to help solve customer install issues
- Drove customer service through creating a positive work space
Operations Assistant Store Manager
Home Depot
Reading
11.2013 - 12.2014
- Promote two department supervisors, to ASM
- Drove operational successes
- Was acting Store Manager to cover vacations and off-site training
Inventory Captain / Merchandising Assistant Store Manager/Operations ASM
Home Depot
Waltham
01.2011 - 11.2013
- Ran a successful Pro and Tool Rental business, by getting to know my Pros and what they needed for their business
- Partnering them up with the correct Designers
- Rolled out and was the pilot store for the Reduce Tag Process, as well as the BOPIS
- Rolled out ESVS when it came out and trained associates and peers on how to use it
Inventory Captain / Department Manager/ Associate
Home Depot
Tewksbury
04.2000 - 01.2011
- Ran multiple departments as a supervisor
- Was a head cashier
- In-store cashier trainer
Education
Yoga Alliance Certificate - Certificate
Fluid Yoga Teacher Training
Lowell, Ma 04-2020
Associate of Arts - Criminal Investigation
Florida Metropolitan University
Tampa, Florida 05-2005
High School Diploma -
Lowell High
Lowell06-1999
Skills
- Project management
- Quality assurance
- Customer service
- Data analysis
- Employee trainer
- Team building
- Conflict resolution
- Safety compliance
- PPE use
- Communication
- Networking
- Leadership
- Attention to detail
Volunteer Experience
Sutra Studio, Volunteer, Sign students in for class., Explain different services to new students., Sell correct package to new students., Knowledge of training classes the studio provides., Set up the studio for spa yoga., Assist students to ensure they do not injure themselves and are in the correct form., Keep the waiting area neat and clean., Help with community events that are running in the mill.
Timeline
Operations Manager
Home Depot 2653
01.2021 - Current
Operation Assistant Store Manager
Home Depot
01.2019 - 01.2021
Operations Assistant Store Manager
Home Depot
08.2017 - 01.2019
Desk Clerk
Sutra Studio
04.2017 - Current
Operations Assistant Store Manager
Home Depot
05.2015 - 08.2017
Specialty Assistant Store Manager
Home Depot
12.2014 - 05.2015
Operations Assistant Store Manager
Home Depot
11.2013 - 12.2014
Inventory Captain / Merchandising Assistant Store Manager/Operations ASM
Home Depot
01.2011 - 11.2013
Inventory Captain / Department Manager/ Associate
Home Depot
04.2000 - 01.2011
Yoga Alliance Certificate - Certificate
Fluid Yoga Teacher Training
Associate of Arts - Criminal Investigation
Florida Metropolitan University
High School Diploma -
Lowell High
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Julie WhiteJulie White
Installation Coordinator at The Home Depot Home ServicesInstallation Coordinator at The Home Depot Home Services
Angie ByrdAngie Byrd
Installation Service Coordinator at Home Depot at Home ServicesInstallation Service Coordinator at Home Depot at Home Services