Alina Robbins
Lynn
Summary
Proven multitasker and problem-solver, adept in medical records management and workflow coordination, honed at Massachusetts General Hospital. Excelled in enhancing patient registration efficiency and maintaining meticulous document control, demonstrating decision-making prowess and a commitment to privacy compliance. Achieved significant improvements in clerical process efficiency, leveraging skills in Epic Systems and supply restocking. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Unit Coordinator
Massachusetts General Hospital
04.2007 - Current
- Assisted with processing patient admissions, transfers and discharges.
- Adept at giving accurate and detailed information to visitors and callers.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided concierge service to assist patients and families and direct them to available resources.
- Helped troubleshoot equipment failures such as call system, portable phones and other unit devices.
- Verified and updated demographic and other personal information for patient with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
- Committed to provide exceptional customer service to patients and coworkers.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Coordinate the repair and maintenance of patients rooms and equipment.
- Responded to patient call lights to expedite appropriate follow-through.
- Assembled and maintained patient medical records and other documents related to patient care.
- Answer all incoming calls and handle caller’s inquiries.
- Assisted in ordering and serving meals.
- Set up transport for inpatients to go to appointment within hospital facility.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered phone calls and messages for physicians and nursing stuff, scheduling appointments, and handling patient inquiries.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Transcribed phone messages and relayed to appropriate personnel.
Dietary Aide
Mass General Hospital
04.2007 - 03.2016
- Served meals to patients in accordance with established schedules and dietary procedures.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Discarded outdated food products and maintained waste disposal procedures.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Followed all food safety regulations while preparing meals for patients.
- Kept all kitchen areas clean, tidy and free of hazards.
- Greeted patients and answered inquiries regarding menu items and specials.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Accurate tracking of patient’s food consumption
Cosmetologist
Lords and Ladys Hair Salon
01.1997 - 01.2006
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Maintained client treatment records and designed long-term care programs for return customers.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
Education
High School Diploma -
Northeast Metro Tech
Wakefield, MA06.1994
Skills
- New Admissions
- Decision-Making
- Employee Work Scheduling
- Problem-Solving
- Multitasking
- Document Control
- Paperwork Processing
- Workflow Coordination
- Medical Records Management
- Patient Registration
- Supply Restocking
- Epic Systems
Languages
English
Spanish
Timeline
Unit Coordinator
Massachusetts General Hospital
04.2007 - Current
Dietary Aide
Mass General Hospital
04.2007 - 03.2016
Cosmetologist
Lords and Ladys Hair Salon
01.1997 - 01.2006
High School Diploma -
Northeast Metro Tech
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