Alisha Hanlon
Walpole
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Overview
4
4
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
Server/Bartender
Renaissance Hotel
Foxborough
01.2024 - Current
- Provided excellent customer service and ensured a positive dining experience.
- Took orders accurately and communicated them to the kitchen staff.
- Maintained cleanliness of dining area and reset tables efficiently.
- Handled cash transactions and processed payments using point-of-sale systems.
- Addressed customer inquiries and resolved complaints professionally and promptly.
- Participated in team meetings to enhance service quality and operational efficiency.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared and served a variety of cocktails and beverages to customers.
Server
Mick Morgan's
Sharon
06.2024 - 08.2024
- Provided exceptional customer service in fast-paced dining environment.
- Took and processed orders accurately using restaurant management software.
- Collaborated with kitchen staff to ensure timely food preparations.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Head Chef/Caterer/Food and Beverage Manager
Quinnatisset Country Club
Thompson
03.2021 - 11.2023
- Created seasonal menus featuring local ingredients for member events.
- Supervised kitchen staff to ensure high food quality and safety standards.
- Developed training programs for new chefs to enhance culinary skills.
- Implemented food preparation procedures to streamline workflow in the kitchen.
- Trained new kitchen staff in food safety regulations and proper cooking techniques.
- Developed menus and recipes for a variety of dishes, including appetizers, entrees, desserts, and specialty items.
- Organized special events such as banquets or catering services when required.
- Ensured compliance with health department regulations regarding hygiene and sanitation practices.
- Regularly interacted with guests to obtain feedback on product quality and service levels.
- Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
- Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Education
Massachusetts Department of Education
Southbridge, MASkills
- Customer service
- Point-of-sale systems
- Food safety standards
- Beverage preparation
- Event organization
- Inventory management
- Conflict resolution
- Problem solving
- Strong work ethic
- Banquet coordination
- Positive guest interactions
- Allergy awareness
- Dining area maintenance
- High volume dining
- Point-of-sale system
- Positive and professional
Certification
- TIPS Certified
- Food And Beverage Safety Training
Timeline
Server
Mick Morgan's
06.2024 - 08.2024
Server/Bartender
Renaissance Hotel
01.2024 - Current
Head Chef/Caterer/Food and Beverage Manager
Quinnatisset Country Club
03.2021 - 11.2023
Massachusetts Department of Education