Alison Farenga
Medford
Summary
Applies strong social, communication, leadership, and organizational skills to achieve career progression as part of a collaborative team
Overview
17
17
years of professional experience
Work History
Office Operations Coordinator
Enanta Pharmaceuticals
Watertown
11.2022 - 01.2025
- Managed daily operations of the offices, ensuring efficient workflow and productivity. Remaining detail-oriented and proactive for cleanliness and building maintenance.
- Planned corporate events, such as annual holiday parties, employee appreciation days, and the monthly 'happy hours' (which I then renamed to 'socials'), encouraging team building.
- Assisted in the development of office and lab procedures as the company expanded, working to improve operational efficiency.
- Solely organized and maintained new standards in all office supply areas, kitchenettes, and conference rooms.
- Working beside HR, I am responsible for onboarding new employees by providing orientation materials and training resources, prepping their desks with company swag and supplies, and incorporating a personal welcome note from me.
- Assisted with offboarding employees by removing them from the respective systems, cleaning their desks, and handling any confidential information left behind.
- Resolve vendor service issues, and any interdepartmental requests or concerns, in a professional and agreeable manner.
- Performed data entry tasks into various software programs as needed, including security systems.
- Approved vendor invoices in a timely manner. Submitted monthly personal expense reports.
- Provided administrative support to other departments within the organization, and was regularly considered the 'go-to' person.
- Independent ordering, setup, cleanup, and reporting of all catering services for company events and department meetings.
- Facilitated communication and coordination between department heads, staff, and external partners.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
In-House Captain
Wolfgang Puk Catering at the Museum of Science
08.2017 - 08.2021
- Responsible for catering and event setup demands of all museum internal and external events. Providing excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of staff, leading as a captain or partnering with coordinators.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Manage both in-house and temp staff by electing assignments, leading in tasks, and providing any necessary information regarding the event in a clear and concise manner.
- Accountable for properly clocking in and out for myself and all catering staff, including break times.
- Generate reports for events using Microsoft Office, and store them on the proper shared drive.
- Maintain a stocked and clean catering pantry, and a full liquor inventory.
- Prioritized and organized tasks to efficiently accomplish service goals.
Facilities Specialist
GlaxoSmithKline (GSK)
03.2018 - 12.2020
- Execute and maintain all needs of continuously growing corporate building
- Provide entire on-site office and employee needs and requests with enthusiasm and creative solutions; such as setting up and cleaning work spaces, performing Ergonomic assessments and setting up stand-up desks, hang whiteboards and misc. items, paint and patch office space, use power-tools when needed, fix small kitchen appliances and maintain all 12 kitchens clean and stocked daily, routinely stock and organize 10 large office supply areas, responsible for all vendor oversight
- Schedule and design large conference meetings, as well as build and run associate events
- Organize and improve multiple systems for manager and director
- Responsible for all incident reports, manage badge system, and generate all official Facility Specialist spreadsheets
- Undertook manager's responsibilities while he was on medical leave for several months without any issues or mistakes
- Achieved multiple recognition Spot awards from lateral departments for exceptional work
- OSHA Safety and Health Management trained and certified
- First Aid CPR & AED trained and certified: 3 consecutive years
- Evacuation Team Assembly Leader: directly reports to Safety Warden, coordinates with first responders, assist with creating guidelines, ensure emergency routes are clear and known to associates
- C.Cure 9000 Operators/Basic Administrator: Proficient knowledge of installing, configuring, and troubleshooting the associated hardware of video surveillance system
Captain
Restaurant Associates
08.2014 - 08.2017
- Manage all catering needs for the entire event as well as manage staff
- Provide outstanding catering service to high profile clients
- Create an overall positive experience for clients and guests
- Take initiative in developing more efficient ways of performing job duties
Care Team Coordinator
Mystic Valley Urological Associates
11.2015 - 03.2017
- Manage the surgeons' and other providers' active schedules
- Triage high volume office calls from Hallmark Health and Winchester Hospitals, primary care offices, associated labs, and all patients
- Responsible for paging the specialists for hospital consults and call backs
- Scheduling appointments for all new and current patients, with knowledge of how to schedule in-office procedures ordered for the patient. Additionally, functioning with the Surgical Coordinators for possible rescheduling for emergency surgeries
- Accountable for all incoming faxes. Personally implemented a more efficient system for the incoming faxes to encourage a quicker and more organized way to review incoming documents
- Scanning of documents and attaching them to the correct patient's record; working with Medical Assistants to optimize review of any pertinent documents
- Coordination of signed record releases, applying HIPPA guidelines, for continuity of care
Server
Tony C's Sports Bar and Grille
10.2014 - 11.2015
- Experienced high-volume server, knowledgeable of menu and specials
- Delivering quality customer service to all patrons while maintaining a clean section and restaurant
- Exude energy and enthusiasm to coworkers making a general positive atmosphere
- Lead trainer for new employees
- Chosen for specific events to represent the restaurant
Server
Cask'n Flagon
10.2013 - 07.2014
- Provide excellent customer service, with a hospitable, genuine and respectful attitude
- Run food for my tables, as well as to the bar
- Praised for upholding clean work stations and going beyond my general duties to keep a clean kitchen
Tutor
Forestdale Malden Elementary School
09.2013 - 07.2014
- After-school program teacher helping students with homework and study skills
- Support students by being approachable, kind, and understanding
- Choreograph routines, introduce technical skills, and practice acrobatics
Lead Hostess
Fenway Park's Aramark State Street Pavilion Club
08.2007 - 08.2013
- Create great first impressions, organize front desk, set-up reservations, arrange restaurant, create servers' sections, train new employees, considered center of communication
- Provide outstanding customer service to VIPs and guests, positive team player
- Work special events, including John Henry's Wedding
- An event generalist willing to help where needed
Intern
Suffolk Law University
01.2013 - 05.2013
- Utilized my Microsoft Word skills by typing up papers written in long-hand, create tables in Excel, thorough understanding of Internet Explorer and researching skills
- Edited university's handbook for the dean numerous times
- Collected data for supervisor and input it into an organized and well executed table or document
- Typing speed no less than 50WPM
Front Desk Agent
Quality Inn & Suites
12.2010 - 04.2011
- Create reservations, manage phone calls, handle customer service
- Administer correct rate plans for different guests (i.e., VIP guests, company billing, extended stays)
- Responsible for all transactions of the cash drawer for that shift
- Commended by management for confidence and discretion used in enforcing policies
Education
Associates - Office and Medical Information Management
Bunker Hill Community College
12.2013
EMT course -
Boston Medical Center
01.2008
Some College (No Degree) - Nursing
Regis College
01-2008
High School -
Medford High School
06.2007
Skills
- Office management
- Vendor relations, customer service
- Team collaboration, interpersonal skills
- Scheduling and calendar management
- Event coordination
- Employee onboarding
- Process improvement
- Problem-solving abilities
Languages
Spanish
Professional
Sign Language
Elementary
Honorable Mentions
- Team member of the National Multiple Sclerosis Society's Annual MS Walk, 2009-Current
- Team member of the Liver Life Walk, 2022-2024
- Red Sox Monster Service Award, 06/01/10
- Lead in organizing Big Brother Big Sister clothing drive at Bunker Hill Community College, 2013
References
References available upon request.
Timeline
Office Operations Coordinator
Enanta Pharmaceuticals
11.2022 - 01.2025
Facilities Specialist
GlaxoSmithKline (GSK)
03.2018 - 12.2020
In-House Captain
Wolfgang Puk Catering at the Museum of Science
08.2017 - 08.2021
Care Team Coordinator
Mystic Valley Urological Associates
11.2015 - 03.2017
Server
Tony C's Sports Bar and Grille
10.2014 - 11.2015
Captain
Restaurant Associates
08.2014 - 08.2017
Server
Cask'n Flagon
10.2013 - 07.2014
Tutor
Forestdale Malden Elementary School
09.2013 - 07.2014
Intern
Suffolk Law University
01.2013 - 05.2013
Front Desk Agent
Quality Inn & Suites
12.2010 - 04.2011
Lead Hostess
Fenway Park's Aramark State Street Pavilion Club
08.2007 - 08.2013
Associates - Office and Medical Information Management
Bunker Hill Community College
EMT course -
Boston Medical Center
Some College (No Degree) - Nursing
Regis College
High School -
Medford High School
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