Dynamic professional with strong customer service and multitasking skills. Proven ability to resolve guest inquiries and manage high-pressure environments effectively, ensuring optimal satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Host/Takeout/Training to Serve
Flatbread Company
213 Burlington Rd, Bedford MA
03.2021 - 06.2023
Welcomed guests and managed seating arrangements efficiently during peak hours.
Communicated wait times effectively to enhance guest satisfaction and minimize frustration.
Trained new hosts on operational procedures and customer service standards.
Collaborated with kitchen staff to ensure timely food delivery and optimal guest experience.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Student Medical Assistant
Rheumatology and Internal Medicine
64 Concord St, Wilmington, MA
04.2023 - 06.2024
Assisted physicians with patient examinations and procedures, ensuring optimal care delivery.
Prepared and maintained accurate medical records, enhancing patient data accessibility.
Coordinated patient appointments, improving scheduling efficiency and reducing wait times.
Educated patients on treatment plans and medication usage, promoting adherence to therapies.
Prepared examination rooms for daily use, ensuring a clean and organized environment for optimal patient care.
Host/Foodrunner
Fishbones Oyster Bar & Grill
34 Central Square, Chelmsford, MA
09.2024 - 04.2025
Greeted and seated guests promptly, enhancing customer satisfaction and dining experience.
Managed reservation system, optimizing table turnover and reducing wait times.
Coordinated with kitchen staff to ensure timely food delivery for guest orders.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Front Desk/Daycare
Burn Boot Camp
154 Cambridge Street, Burlington, MA
07.2024 - Current
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Strengthened communication skills through regular interactions with others.
Learned and adapted quickly to new technology and software applications.
Host/Food-runner/Training to Serve
Rocco's Bar and Grill
193 Main Street, Wilmington, MA
08.2025 - Current
Resolved guest inquiries and complaints promptly to maintain high satisfaction levels.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Oversaw daily cash handling procedures, maintaining accuracy in transactions.
Fostered positive relationships with regular patrons to encourage repeat business.
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation