Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alissa Baker

Billerica

Summary

Dynamic professional with strong customer service and multitasking skills. Proven ability to resolve guest inquiries and manage high-pressure environments effectively, ensuring optimal satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work History

Host/Takeout/Training to Serve

Flatbread Company
213 Burlington Rd, Bedford MA
03.2021 - 06.2023
  • Welcomed guests and managed seating arrangements efficiently during peak hours.
  • Communicated wait times effectively to enhance guest satisfaction and minimize frustration.
  • Trained new hosts on operational procedures and customer service standards.
  • Collaborated with kitchen staff to ensure timely food delivery and optimal guest experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Student Medical Assistant

Rheumatology and Internal Medicine
64 Concord St, Wilmington, MA
04.2023 - 06.2024
  • Assisted physicians with patient examinations and procedures, ensuring optimal care delivery.
  • Prepared and maintained accurate medical records, enhancing patient data accessibility.
  • Coordinated patient appointments, improving scheduling efficiency and reducing wait times.
  • Educated patients on treatment plans and medication usage, promoting adherence to therapies.
  • Prepared examination rooms for daily use, ensuring a clean and organized environment for optimal patient care.

Host/Foodrunner

Fishbones Oyster Bar & Grill
34 Central Square, Chelmsford, MA
09.2024 - 04.2025
  • Greeted and seated guests promptly, enhancing customer satisfaction and dining experience.
  • Managed reservation system, optimizing table turnover and reducing wait times.
  • Coordinated with kitchen staff to ensure timely food delivery for guest orders.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Front Desk/Daycare

Burn Boot Camp
154 Cambridge Street, Burlington, MA
07.2024 - Current
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.

Host/Food-runner/Training to Serve

Rocco's Bar and Grill
193 Main Street, Wilmington, MA
08.2025 - Current
  • Resolved guest inquiries and complaints promptly to maintain high satisfaction levels.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Oversaw daily cash handling procedures, maintaining accuracy in transactions.
  • Fostered positive relationships with regular patrons to encourage repeat business.

Education

High School Diploma -

Shawsheen Valley Technical High School
Billerica, MA
06-2024

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Server support
  • Table assignment coordination
  • First aid training
  • Task prioritization

Timeline

Host/Food-runner/Training to Serve

Rocco's Bar and Grill
08.2025 - Current

Host/Foodrunner

Fishbones Oyster Bar & Grill
09.2024 - 04.2025

Front Desk/Daycare

Burn Boot Camp
07.2024 - Current

Student Medical Assistant

Rheumatology and Internal Medicine
04.2023 - 06.2024

Host/Takeout/Training to Serve

Flatbread Company
03.2021 - 06.2023

High School Diploma -

Shawsheen Valley Technical High School
Alissa Baker