Alissa Norman
Worcester
Summary
Customer-oriented professional with background in customer service roles. Possess strong communication skills and an innate ability to understand and solve customer issues effectively. Demonstrated success in fostering positive relationships with customers, improving customer satisfaction levels, and driving repeat business. Known for ability to handle stressful situations calmly, making quick decisions that benefit both company and client.
Overview
3
3
years of professional experience
Work History
CSA
Laundromax
Worcester
01.2025 - Current
- I am responsible for washing, folded customers as well as self serve customers. I run the store in the absence of assistant manager or a manager I handle corporate accounts as well as all cleaning for opening and closing.
Assistant Manager of Operations
Dollar tree and Family Dollar
Worcester
05.2022 - 01.2025
- I was a floating manager for eight dollar trees between Worcester and Framingham. I handled everything from the front door to the back door with trucks all money handling customer service issues as well as recruitment and training. I would float between stores as a covering operations assistant manager. I also helped with the conversion into multi price point products and a hand merchandising duties as needed taking a 2000 piece truck was very common.
Skills
- I have strong customer service skills as well as great money handling practices I’ve done a lot of training with de-escalation as well as the ADA training I’ve also handled quite a few OSHA complaints as well as doing anything in everything that else needs to be done
Timeline
CSA
Laundromax
01.2025 - Current
Assistant Manager of Operations
Dollar tree and Family Dollar
05.2022 - 01.2025