Alliah Ramadan
North Andover
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Guest Services Associate
K1 Speed
North Andover
12.2022 - Current
- Assisted guests with registration and provided information about services.
- Managed cash register and processed payments efficiently.
- Ensured cleanliness and organization of the guest service area.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Developed strong relationships with repeat customers through positive interactions.
- Resolved any customer complaints or issues professionally and efficiently.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered incoming calls from potential customers to answer questions about hotel amenities, rates, availability.
- Upheld company policies and procedures while ensuring compliance with safety regulations.
- Welcomed large volume of guests and improved overall customer service.
- Ensured that all guest inquiries were answered promptly and accurately.
- Conducted regular checks of lobby areas to ensure they are properly maintained.
- Collaborated with other departments to provide an excellent guest experience.
- Handled check-outs for departing guests by providing accurate billing statements and collecting payment when necessary.
- Greeted guests upon arrival and checked them in to their accommodations.
- Greeted walk-in and phone guests, determining interests and needs.
Pool Attendant
Heritage green
North Andover
05.2022 - 08.2022
- Monitored pool area for safety and compliance with health regulations.
- Maintained cleanliness of pool decks and surrounding areas daily.
- Assisted guests with poolside amenities and equipment usage.
- Enforced facility rules to ensure a safe environment for all patrons.
- Greeted customers upon arrival at the pool area.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Monitored activities within the pool area to identify potential hazards or issues.
- Performed daily checks of the locker rooms for cleanliness and orderliness.
Education
Bachelor of Arts - Psychology
University of Massachusetts, Dartmouth
North Dartmouth, MA 09.2023 - 10.2025
North Andover High School
North Andover, MASkills
- Customer service
- Communication skills
- Conflict resolution
- Team collaboration
- Data analysis
- Critical thinking
- Check-in and Check-out procedures
- Cash handling experience
- Bilingual
- Strong interpersonal skills
- Hospitality experience
- Language proficiency
- Greeting and directing
- Professional appearance
- Product sales
- Food and beverage area setup
Languages
Haitian Creole
Native/ Bilingual
Timeline
Bachelor of Arts - Psychology
University of Massachusetts, Dartmouth
09.2023 - 10.2025
Guest Services Associate
K1 Speed
12.2022 - Current
Pool Attendant
Heritage green
05.2022 - 08.2022
North Andover High School