Allison Cefalo
Bradford
Summary
Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships and maintaining safe and supportive environment tailored to individual needs.
Overview
24
24
years of professional experience
Work History
Direct Support Professional
Coastal Connections, Inc.
Amesbury, MA
08.2024 - Current
- Supported individuals with disabilities in daily living activities and personal care.
- Developed and implemented individualized support plans to enhance client's quality of life.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored client progress, ensuring adherence to health and safety protocols.
- Collaborated with healthcare professionals to coordinate effective services for clients.
- Conducted regular assessments to identify needs and adjust support strategies accordingly.
- Advocated for client rights, fostering independence and self-advocacy skills.
- Maintained clean, safe, and well-organized patient environment.
Special Education Paraprofessional
Haverhill Public Schools
Haverhill, MA
09.2019 - 06.2022
- Worked closely with teachers to establish customized classroom environments, addressing specific student needs.
- Assisted in crafting personalized learning approaches to meet diverse student needs.
- Fostered a positive learning environment through proactive communication with each student.
- Coordinated special accommodations and offered targeted assistance to optimize student performance during assessments.
- Facilitated communication with educators and district personnel to evaluate student progress and implement IEP objectives.
- Observed students' performance and recorded relevant data to assess progress.
- Acquired understanding of teacher's routine, facilitating effective classroom coverage.
- Worked with students to promote learning and pro-social development.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Worked independently with students and in small groups to implement the teachers lesson for the day.
- Enhanced student engagement by coordinating daily schedules, ensuring timely participation in lunch, recess, specials, and inclusion classes.
Teller
St. Jeans Credit Union
Newburyport, MA
05.2018 - 04.2019
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with setting up or closing accounts.
- Stocked supplies for customers and personal teller station.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Maintained friendly and professional customer interactions.
Lunch Monitor
Haverhill Public Schools
Haverhill, MA
09.2017 - 05.2018
- Cleaned tables, and swept floors between lunch periods.
- Assisted teachers during non-meal hours with classroom and student support needs.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Organized cafeteria environment and serving line to provide efficient diner flow during lunch rush.
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- Monitored student behavior and implemented corrective actions.
- Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
Office Assistant
Arsenault Chiropractic
Haverhill, MA
01.2009 - 01.2010
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Helped patients with their treatments.
Front End Supervisor
Bj's Wholesale Club
Portsmouth, NH
09.2001 - 10.2004
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Strategically scheduled [Number] team members to maintain optimal staffing at all times.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Education
Associate of Arts - Business Management
Northern Essex Community College
Haverhill, MA05.2001
Skills
- Teaching and instruction
- Skills strategies
- Autism and spectrum disorders
- Social and group settings
- Instructional support
- Lesson plan implementation
- Experienced with [Technology]
- Student Supervision
- Attention to Detail
- Organization and Time Management
- Planning and Coordination
- Multitasking Abilities
- Self-Motivated
- Client support
- Behavior redirection
- First aid and safety
- Time management
- Compassionate caregiving
- Client documentation
- Decision-making support
Timeline
Direct Support Professional
Coastal Connections, Inc.
08.2024 - Current
Special Education Paraprofessional
Haverhill Public Schools
09.2019 - 06.2022
Teller
St. Jeans Credit Union
05.2018 - 04.2019
Lunch Monitor
Haverhill Public Schools
09.2017 - 05.2018
Office Assistant
Arsenault Chiropractic
01.2009 - 01.2010
Front End Supervisor
Bj's Wholesale Club
09.2001 - 10.2004
Associate of Arts - Business Management
Northern Essex Community College