Allison Cennami
Swampscott
Summary
Accomplished Customer Service Specialist adept in handling high-volume inquiries and resolving customer complaints with empathy, leading to enhanced customer loyalty. Skilled in multitasking, time management, and professional communication, consistently ensuring positive outcomes and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Customer Service Specialist
Eastern Bank
10.2017 - 02.2024
- Managed a high volume of calls while addressing inquiries,resolving issues, and providing detailed information on products and services.
- Managed and de-escalated customer complaints with empathy and professionalism, ensuring positive outcomes and retention.
- Maintained comprehensive knowledge of bank policies, including payment procedures, account changes, and service upgrades, ensuring accurate and timely service.
- Documented and tracked customer service issues, providing follow-up as needed to ensure customer satisfaction and issue resolution.
Customer Service Representative
Lanier Worldwide
06.2012 - 08.2017
- Responded to customer inquiries across multiple channels (phone, email, and fax), providing accurate information and support in a timely manner.
- Coordinated service and repair appointments, ensuring all customer needs were met and services were completed in a timely manner.
- Explained product features and services to customers, providing guidance on proper use, care, and maintenance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist
Diamond Crystal
08.2001 - 04.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Billerica Memorial High School
Billerica, MA06-1999
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
Timeline
Customer Service Specialist
Eastern Bank
10.2017 - 02.2024
Customer Service Representative
Lanier Worldwide
06.2012 - 08.2017
Receptionist
Diamond Crystal
08.2001 - 04.2012
Billerica Memorial High School
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