Allison Curtis

Medical Secretary

Neurological Associates of Western MA

Holyoke

06.1984 - Current

Conducted follow-up calls to patients for appointment reminders and care instructions.
Answered incoming calls in a professional manner and directed them to the appropriate personnel.
Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
Communicated with patients with compassion while keeping medical information private.
Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Performed data entry tasks related to patient information into various databases.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Monitored office supplies inventory and placed orders when necessary.
Managed physician calendar, scheduling patient appointments and procedures.
Prepared and sent financial statements to support bookkeeping functions.
Ensured HIPAA compliance was maintained throughout the practice by following protocols.
Coordinated referrals between primary care physicians and specialists as required.
Scheduled tests, lab work or x-rays for patients based on physician orders.
Documented and responded to incoming correspondences to address questions.
Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
Answered telephones and directed calls to appropriate medical or adminstrative staff.
Maintained medical records, ensuring accuracy, compliance, and confidentiality.
Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.