Allison McKenzie
Clinton
Summary
Dedicated healthcare professional and Nursing Student with hands-on experience as a Patient Care Technician in a fast-paced hospital environment. Proficient in Epic EHR, medical documentation, patient coordination, vital signs monitoring, and communication with interdisciplinary healthcare teams. Recognized for strong organizational, multitasking, and customer service skills while supporting efficient unit operations and delivering compassionate patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician, Medical-Surgical
UMass Memorial Medical Center - Memorial Campus
Worcester
05.2025 - Current
- Built therapeutic relationships with patients and families through compassionate communication.
- Experienced in Epic EHR documentation, patient record management, and interdisciplinary communication.
- Responded promptly to emergencies using established protocols.
- Delivered compassionate patient-centered care in a high-acuity medical-surgical unit.
- Collaborated closely with nurses and interdisciplinary teams to support safe patient outcomes.
- Floated to multiple hospital units, adapting quickly to diverse patient populations and clinical situations.
- Cared for patients with diverse acute and chronic medical conditions to ensure comprehensive treatment.
- Supported patient-centered approach through participation in multi-skilled activities, enhancing overall care delivery.
- Recognized and escalated changes in patient condition to support safe clinical outcomes.
- Monitored and documented vital signs, blood glucose levels, and patient status to maintain accurate patient records.
- Maintained strict infection prevention and patient safety standards.
- Supported efficient unit workflow during admissions, discharges, and patient transfers.
- Demonstrated strong prioritization and adaptability in fast-paced clinical environments.
Nursing Student, Pediatric Clinical Rotation
UMass Memorial Medical Center - University Campus
03.2026 - 05.2026
- Supported care for pediatric patients with diverse healthcare needs, enhancing patient comfort and well-being.
- Performed age-appropriate assessments and monitored patient status.
- Built therapeutic relationships with pediatric patients and families.
- Supported safe, compassionate, and developmentally appropriate care.
- Collaborated with nurses and families to promote safe, family-centered care.
- Ensured a safe, supportive environment for pediatric patients during hospitalization, promoting healing and security.
- Strengthened pediatric medication knowledge through dosage calculation and clinical application.
- Tailored communication and care techniques to developmental stage and patient needs, fostering effective interactions and trust.
Nursing Student, Med-Surg Clinical Rotation
UMass Memorial Medical Center - Memorial Campus
Worcester
10.2025 - 03.2026
- Conducted focused patient assessments and monitored vital signs to ensure timely interventions.
- Supported medication administration and bedside care under RN supervision to promote patient comfort.
- Developed clinical judgment in a fast-paced acute care setting.
- Partnered with interdisciplinary healthcare teams to enhance patient outcomes through coordinated care.
- Maintained accurate clinical documentation and patient safety standards.
- Utilized critical thinking skills to quickly assess patient needs and provide interventions.
Nursing Student, Obstetrics Clinical Rotation
UMass Memorial Medical Center - Memorial Campus
09.2025 - 10.2025
- Assisted with postpartum and newborn care, enhancing maternal-newborn health outcomes.
- Supported family-centered care and provided patient education, empowering new mothers in their recovery.
- Monitored maternal and newborn status, ensuring timely interventions under RN supervision.
- Provided compassionate emotional support to patients and families.
- Assessed patient needs and provided targeted interventions using critical thinking skills.
- Demonstrated proficiency in administering medications safely and accurately according to established protocols.
Babysitter
Private Family Nanny
03.2025 - 10.2025
- Entertained and engaged with children using games, crafts, and other activities.
- Demonstrated patience and understanding to effectively resolve challenging situations involving children.
- Remained alert at all times to ensure the safety of each child under my supervision.
- Provided safe and attentive care for children of various ages in a home setting.
- Established trusting relationships with children and families through consistent and reliable care.
- Managed multiple responsibilities while ensuring child safety and supervision.
- Fostered children's emotional well-being through compassionate and patient support.
- Demonstrated strong communication and responsibility while caring for children independently.
- Maintained a safe, supportive, and engaging environment for children.
Nursing Student, Clinical Rotation
Fairlawn Rehabilitation Hospital
01.2025 - 05.2025
Barista
Starbucks
01.2023 - 01.2025
- Delivered compassionate, customer-focused service in a fast-paced team environment.
- Strengthened communication and multitasking skills while managing high-volume situations.
- Built positive relationships through professionalism, teamwork, and attentive service.
- Demonstrated adaptability and time management during busy shifts.
- Maintained cleanliness, organization, and safety standards in a high-demand setting.
Nursing Student, Clinical Rotation
Odd Fellows Nursing Home
10.2024 - 12.2024
Barista
Dunkin' Donuts
01.2021 - 01.2023
- Provided efficient, compassionate service while managing multiple responsibilities simultaneously.
- Enhanced teamwork and communication skills in fast-paced environment, improving service delivery.
- Maintained accuracy and attention to detail under pressure.
- Built strong interpersonal skills through daily customer interaction and problem-solving.
- Fostered safe, organized workspace through collaboration and reliability, contributing to team efficiency.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Cultivated relationships with regular customers, recognizing preferences and anticipating needs to improve customer satisfaction.
Clerk and Cashier
Market Basket
01.2018 - 01.2021
- Delivered excellent customer service in a fast-paced environment while building strong communication and interpersonal skills.
- Managed multiple responsibilities to ensure accurate transactions and professional service in a high-pressure environment.
- Resolved customer issues and conflicts through direct interaction, improving customer satisfaction and loyalty.
- Organized and maintained safe store operations, effectively prioritizing customer needs to enhance shopping experience.
- Demonstrated reliability, adaptability, and time management in a high-volume work environment.
- Developed strong teamwork and collaboration skills through daily interaction with staff and customers.
Education
Bachelor of Science - Nursing, BSN
Worcester State University
Worcester, MA05-2027
Skills
- Vital sign monitoring
- Medication administration
- Maternal and newborn assessments
- APGAR scoring
- Intake and output monitoring
- Newborn feeding support
- Infection prevention strategies
- Epic EHR documentation
- Basic Life Support (BLS) Certification
- Interdisciplinary collaboration
- Family and patient-centered care
- Therapeutic communication skills
Languages
Spanish
Limited
Certification
- Basic Life Support (BLS)
Clinical Hours
- 538+ Clinical Rotation Hours (2023–Present) at Worcester State University
Timeline
Nursing Student, Pediatric Clinical Rotation
UMass Memorial Medical Center - University Campus
03.2026 - 05.2026
Nursing Student, Med-Surg Clinical Rotation
UMass Memorial Medical Center - Memorial Campus
10.2025 - 03.2026
Nursing Student, Obstetrics Clinical Rotation
UMass Memorial Medical Center - Memorial Campus
09.2025 - 10.2025
Patient Care Technician, Medical-Surgical
UMass Memorial Medical Center - Memorial Campus
05.2025 - Current
Babysitter
Private Family Nanny
03.2025 - 10.2025
Nursing Student, Clinical Rotation
Fairlawn Rehabilitation Hospital
01.2025 - 05.2025
Nursing Student, Clinical Rotation
Odd Fellows Nursing Home
10.2024 - 12.2024
Barista
Starbucks
01.2023 - 01.2025
Barista
Dunkin' Donuts
01.2021 - 01.2023
Clerk and Cashier
Market Basket
01.2018 - 01.2021
Bachelor of Science - Nursing, BSN
Worcester State University