Allison Piontkoski
Medford
Summary
Detail-oriented professional with strong problem-solving skills and project management expertise. Successfully led multiple client accounts while enhancing service offerings through tailored training and development initiatives.
Overview
13
13
years of professional experience
Work History
Client Relations Executive/Project Manager
By Appointment Only, Inc.
Chelmsford
03.2018 - 04.2024
- Works directly with Fortune 500 clients C-suites, marketing departments, and/or sales departments to scope, develop, and execute demand generation and market research programs.
- Cultivated and strengthened relationships with clients, enhancing satisfaction and retention.
- Onboarded new clients and their respective teams on how to utilize the data collected and get the most out of their programs.
- Conducted weekly client meetings for programs updates, data trends, and consultation on data found to date.
- Oversaw and coordinated management of 8-13 client accounts simultaneously.
- Took a failing client service offering, and created training materials and guidelines for both internal teams and clients.
- Conducted regular trainings with internal teams to ensure overall development and client satisfaction.
- Led cross-functional teams to execute project plans and deliverables.
- Coordinated project timelines and resources, achieving on-time project completions.
Project Analyst
By Appointment Only, Inc.
Chelmsford
01.2016 - 03.2018
- Worked closely with Project Managers, Sales Representatives, BDRs, C-Suite, and Fortune 500 clients to ensure the highest client satisfaction and the highest quality of service provided
- Conducted quality control checks on data to ensure accuracy and consistency.
- Training of Market Research new hires and created training templates for continued success.
Market Research Specialist
By Appointment Only, Inc.
Chelmsford
03.2015 - 01.2016
- Researched target consumers and potential markets to capitalize on emerging trends.
- Collected and analyzed competitor activities and pricing strategies to inform market positioning.
- Maintained comprehensive databases of market research information to support strategic decision-making.
- Monitored changes in consumer behaviors by tracking industry news and events.
- Generated real-time data collection through live surveys via telephone using questionnaires created for target audience.
Store Manager
HK Enterprises
Boston
06.2013 - 03.2015
- Managed daily store operations and ensured efficient workflow.
- Supervised staff, delegating tasks to optimize team productivity.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored inventory levels and coordinated restocking efforts.
- Maintained a clean and organized store environment for shoppers.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, and profits to inform management decisions.
- Ensured compliance with safety regulations and company policies.
- Updated POS system with new products and promotional offers.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Cosmetologist/Shift Manager
HK Enterprises
Boston
04.2011 - 06.2013
- Supervised daily operations, ensuring adherence to safety regulations and fostering a safe environment for staff and customers.
- Resolved customer issues promptly and professionally, enhancing customer satisfaction and loyalty during shifts.
- Executed opening and closing duties according to established guidelines, maintaining consistency and operational readiness.
- Communicated with other shift managers to facilitate continuity of customer service.
- Coached and guided team members to improve performance.
Education
Bachelor of Arts - Business Administration
Salem State University
Salem, MA05-2012
Skills
- Client relationship management
- Project management
- Data analysis and market research
- Quality assurance and process improvement
- Cross-functional collaboration
- Team leadership and collaboration
- Training and development
- Effective communication and conflict resolution
- Problem solving and critical thinking
- Time management and organizational skills
Timeline
Client Relations Executive/Project Manager
By Appointment Only, Inc.
03.2018 - 04.2024
Project Analyst
By Appointment Only, Inc.
01.2016 - 03.2018
Market Research Specialist
By Appointment Only, Inc.
03.2015 - 01.2016
Store Manager
HK Enterprises
06.2013 - 03.2015
Cosmetologist/Shift Manager
HK Enterprises
04.2011 - 06.2013
Bachelor of Arts - Business Administration
Salem State University