ALLY SAID AL-BAHRY
Aspiring Barista & Customer Service Enthusiast
Muscat
Summary
Motivated individual with a Bachelor’s degree in Computer Science, dedicated to enhancing programming skills through self-study and personal projects since graduating in 2018. Excited to leverage knowledge of Python, JavaScript, and web development technologies to contribute to innovative projects within a collaborative team environment.
Overview
5
5
years of professional experience
5
5
Certifications
Work History
Cashier
Electronic Shop
01.2014 - 08.2018
- Manage sales receipt and maintained accurate account records
- Processed orders and maintained merchandise levels by coordinating with vendors
- Provided excellent customer service, fostering strong relationship and repeat business.
- Assisted in payment processing while managing budget constraints.
IT Support
The People Bank of Zanzibar (PBZ)
07.2017 - 09.2017
- Provide technical support for both hardware and software troubleshooting.
- Installed and configured computer systems for employees
- Diagnosed and resolved network issues efficiently.
- Assisted in the deployment and monitoring of IT equipment within the bank.
- Developed IT support documentation for faster issue resolution.
IT Technician and System Administrator
Zanzibar Bureau of Standards (ZBS)
07.2016 - 09.2016
- Troubleshoot network and hardware issues, ensuring smooth IT operations.
- Managed configuration and operation of client-based computer systems.
- Monitored system security and usability concerns daily.
- Created and verified backups of sensitive data.
Education
Bachelor of Science - Computer Science
The State University of Zanzibar
Zanzibar 01.2015 - 01.2018
Diploma - Computer science
The State University of Zanzibar
Zanzibar 01.2013 - 01.2015
Associate of Applied Science - Information Technology & Computer Networking
Cisco IT Essentials
Zanzibar 04.2001 -
Certificate in English Language & Communication - English Language & Communication
Certificate of English Course
Zanzibar 04.2001 -
General Secondary Education - Secondary Education
Hamamni Secondary School
Zanzibar 04.2001 -
Skills
- Programming Languages: Python, JavaScript, PHP
- Web Development: HTML, CSS, JavaScript
- Database Management: MySQL—designing and implementing databases
- IT Support & Troubleshooting: Network and hardware troubleshooting, diagnosing software issues
- Systems Analysis & Administration: Windows and Linux system configuration, network monitoring
- Software & Tools: Visual Studio, Visual Studio Code
- Cybersecurity & Data Management: Backup creation, security monitoring
- Problem-Solving: Able to diagnose and resolve technical issues efficiently
- Team Collaboration: Experience working in group projects and coordinating tasks
- Communication: Strong customer service experience and user-support skills
- Adaptability & Self-Learning: Dedicated to improving programming knowledge through self-study
Certification
Certificate of Bachelor degree in Computer Science, 04/23/19
Pre Professional Experience
- IT Support, The People Bank of Zanzibar (PBZ), 07/01/17, 09/30/17, Provide technical support for both hardware and software issues., Installing and configuring computer systems., Diagnose any network issues and solve problems as efficiently as possible., Provided support in monitoring and deployment of IT equipment to bank staff.
- IT technician and system administrator, Zanzibar Bureau of Standards (ZBS), 07/01/16, 09/30/16, Handled network and hardware troubleshooting., Tracked and documented IT equipment issues to facilitate timely resolution., Manage the configuration and operation of client-based computer operating systems., Monitored the system daily and respond immediately to security or usability concerns., Create and verify backups of data.
Timeline
IT Support
The People Bank of Zanzibar (PBZ)
07.2017 - 09.2017
IT Technician and System Administrator
Zanzibar Bureau of Standards (ZBS)
07.2016 - 09.2016
Bachelor of Science - Computer Science
The State University of Zanzibar
01.2015 - 01.2018
Cashier
Electronic Shop
01.2014 - 08.2018
Diploma - Computer science
The State University of Zanzibar
01.2013 - 01.2015
Associate of Applied Science - Information Technology & Computer Networking
Cisco IT Essentials
04.2001 -
Certificate in English Language & Communication - English Language & Communication
Certificate of English Course
04.2001 -
General Secondary Education - Secondary Education
Hamamni Secondary School
04.2001 -
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