Alyaseny Colon
Lawrence
Summary
Experienced in customer service with a strong background in resolving inquiries and complaints efficiently. Demonstrated ability to manage multiple tasks while maintaining professionalism and accuracy in transactions. Proficient in operating point of sale systems and updating software to reflect current promotions, ensuring customer satisfaction through effective communication. Developed positive relationships with customers, contributing to a supportive service environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Point of Sale Associate
Champs Sporting Goods
Burlington
04.2024 - 04.2025
- Maintained cleanliness of checkout area and other areas as needed.
- Resolved customer complaints in a professional manner.
- Ensured accuracy of pricing through verifying UPC codes against price tags.
- Followed all safety regulations in accordance with company policies.
- Operated POS systems for transactions such as returns, exchanges, layaways, gift cards.
- Updated Point of Sale software regularly with new promotions, discounts, or changes in pricing.
- Demonstrated knowledge of store products and services to customers.
- Managed multiple tasks simultaneously while providing excellent customer service at all times.
- Inputted data into computer system regarding purchase orders or invoices.
- Provided excellent customer service to customers in person and over the phone.
Customer Service Representative
Stop & Shop
Andover
06.2023 - 04.2025
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
South High Community School
Worcester, MA06-2025
Skills
- Customer service
- Point of sale operation
- Data entry
- Sales transaction processing
- Inventory management
- Conflict resolution
- Communication skills
- Team collaboration
- Reliability and punctuality
- Customer assistance
- Payment processing
- Cash handling accuracy
- Professional appearance
- POS system operation
- Customer relationship building
- Patience and empathy
- Technical support
- Fast typing speed
- Strong communication skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- cpr certification
- drivers license
Timeline
Point of Sale Associate
Champs Sporting Goods
04.2024 - 04.2025
Customer Service Representative
Stop & Shop
06.2023 - 04.2025
High School Diploma -
South High Community School