Alysia Walsh
Peabody
Summary
Dynamic and customer-focused professional with a proven track record at Foot Locker, excelling in high-volume environments. Demonstrates exceptional teamwork and collaboration, alongside proficient POS system operation. Known for enhancing customer satisfaction and streamlining payment processes, significantly contributing to a positive work atmosphere and operational efficiency.
Overview
4
4
years of professional experience
Work History
Counter Server
Superior Roast Beef and Pizza
06.2021 - 05.2022
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Monitored supply levels and communicated restocking needs to management in a timely manner.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Restocked counter supplies, condiments, napkins and silverware.
- Trained new employees on procedures, ensuring consistency in service quality across the team.
- Greeted all guests upon arrival and offered immediate assistance.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Utilized point-of-sale system proficiently for accurate order placement and payment processing.
Cashier
Chick-fil-A
05.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Sales Associate
Foot Locker
10.2022 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Undergraduate - Political Science
Lynn University
Boca Raton, FLPeabody Veterans Memorial High School
Peabody, MA06.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Outgoing personality
- Cash handling accuracy
- POS system operation
Timeline
Sales Associate
Foot Locker
10.2022 - 01.2025
Cashier
Chick-fil-A
05.2022 - 09.2022
Counter Server
Superior Roast Beef and Pizza
06.2021 - 05.2022
Undergraduate - Political Science
Lynn University
Peabody Veterans Memorial High School
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