Alyssa Bitar
1 Cuba Rd Worcester
Summary
Dynamic Customer Relations Specialist with a proven track record at Cornerstone Bank, enhancing customer satisfaction through effective problem-solving and personalized service. Skilled in multitasking and maintaining attention to detail, I consistently drive high retention rates while fostering teamwork and collaboration to achieve organizational goals.
Experienced with handling diverse customer inquiries and issues. Utilizes effective communication and problem-solving techniques to resolve concerns. Track record of maintaining high levels of customer satisfaction.
Professional hospitality leader prepared to oversee guest services and team operations. Proven ability to manage high standards in fast-paced environments while ensuring exceptional customer experiences. Strong focus on team collaboration, adaptability, and achieving operational goals. Skilled in conflict resolution, staff training, and maintaining welcoming atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Relations Specialist
Cornerstone Bank
04.2024 - Current
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Enhanced customer loyalty by delivering personalized service and resolving issues efficiently.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided customer records, account statements and copies of checks.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Maintained friendly and professional customer interactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Executed wire transfers, stop payments and account transfers.
Beauty Advisor
Ulta Beauty Inc.
11.2022 - 08.2024
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Provided makeup application services, elevating customer satisfaction and boosting repeat business.
Hostess Manager
Nuovo Restaurant
01.2019 - 06.2024
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Coordinated special events, ensuring seamless execution of all event details for maximum guest satisfaction.
Education
Paralegal Certificate - Paralegal Studies
Mount Wachusett Community College
Gardner, MA05-2025
High School Diploma -
Worcester Technical High School
Worcester05-2020
Skills
- Multitasking
- Dependable and responsible
- Flexible and adaptable
- Attention to detail
- Time management
- Problem-solving
- Teamwork and collaboration
- Punctual
- Produce work in a timely manner
- Computer skills
- Organizational skills
Certification
- Paralegal Certification
Honors Association
Mount Wachusett Community College
Attended {2022-2025}
- Participated in rigorous academic coursework
- Awarded membership in Honors Association in recognition of academic excellence
Honors Association
Mount Wachusett Community College
Attended {2022-2025}
- Participated in rigorous academic coursework
- Awarded membership in the Honors Association in recognition of academic excellence
Timeline
Customer Relations Specialist
Cornerstone Bank
04.2024 - Current
Beauty Advisor
Ulta Beauty Inc.
11.2022 - 08.2024
Hostess Manager
Nuovo Restaurant
01.2019 - 06.2024
Paralegal Certificate - Paralegal Studies
Mount Wachusett Community College
High School Diploma -
Worcester Technical High School
Similar Profiles
Dana M MatznerDana M Matzner
Correspondent Banking Administrative Assistant at Cornerstone BankCorrespondent Banking Administrative Assistant at Cornerstone Bank
Riley CasteelRiley Casteel
Marketing Coordinator at Cornerstone BankMarketing Coordinator at Cornerstone Bank
John ZancaJohn Zanca
Onboarding Ambassador at Cornerstone BankOnboarding Ambassador at Cornerstone Bank
Diego Alexander Alvarez RengifoDiego Alexander Alvarez Rengifo
SPANISH MEDICAL INTERPRETER (OPI) at BILINGUALSPANISH MEDICAL INTERPRETER (OPI) at BILINGUAL
Kajal BhardwajKajal Bhardwaj
Teacher at Sanskar Bharti Public SchoolTeacher at Sanskar Bharti Public School