Alyssa Clapp
Easthampton
Summary
Dynamic customer service professional with extensive experience at Dunkin' Donuts, excelling in cash handling and fostering customer satisfaction. Proven ability to maintain composure under pressure while resolving complaints and enhancing the shopping experience. Recognized for reliability and effective communication, consistently achieving service goals and promoting a welcoming environment.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Family Dollar
05.2025 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Customer Service Cashier
Dunkin' Donuts
01.2025 - 03.2025
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Sandwich Artist
Subway
09.2020 - 10.2023
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Trained new employees in sandwich preparation and customer service excellence, raising team performance.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
- Streamlined sandwich-making process to reduce wait times for customers.
- Maintained clean and sanitary work station, contributing to hygienic dining environment.
Education
High School Diploma -
Smith Vocational And Agricultural High School
Northampton, MA06-2015
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Guest services
- Cash management
- Customer focus
- Payment processing
- POS system operation
- Customer relationship management (CRM)
- Time management
Timeline
Customer Service Cashier
Family Dollar
05.2025 - Current
Customer Service Cashier
Dunkin' Donuts
01.2025 - 03.2025
Sandwich Artist
Subway
09.2020 - 10.2023
High School Diploma -
Smith Vocational And Agricultural High School
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