Alyssa Corrigan
Fitchburg,Ma
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
6
6
years of professional experience
Work History
Mentor Specialist
LUK Inc.
06.2023 - Current
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Complete intakes with youth and their families.
- Perform match meeting and supervision and case management of the relationships.
- Plan and facilitate follow-up match support workshops as needed
- Assure effective communication between project partners, mentors and mentees.
- Develop working relationships with referral sources and other non-LUK professionals
- Assist the Coordinator to ensure that all conditions of the grant are in compliance with regulatory guidelines.
- Facilitate and supervise mentor/mentee matches.
- Promote and market program within the community.
- Assist with data collection as needed.
- Participate with group activities within the program.
Gardner — Director
The Boys & Girls Club, Leominster
10.2021 - Current
- Responsible for overseeing the delivery of a broad range of programs that accomplish the organizational mission
- Develop, plan, execute and supervise a diversified youth development program consistent with the goals and objectives of the organization as approved by the Director of Club Services
- Act as a liaison between the members, parents, teachers and other community and social service agencies
- Provide the guidance necessary to maintain discipline and acceptable behaviors in the club
- Establish and conduct special programs to meet the needs of the club clientele
- Provide counseling and follow-up on individual members as necessary and identify members’ individual needs
- Increase the visibility of Club programs via posting of daily schedules, announcements of upcoming events and dissemination of timely information for the development, advertising and promotion through mailings, fliers and media releases
- Promote and stimulate participation in club membership, including the promotion and coordination of the inter-departmental activities and special events
- Plan, organize and conduct programs utilizing community resources
- Maintain accurate records of activities, programs, scheduling and members using computer database/software
- Handle any and all funds in accordance with organizational policies
- Handle administrative duties in a timely, accurate, and e cient manner
Customer Service Rep
Delegation, United Solutions
10.2020 - 06.2021
- Documented customer correspondence in CRM to track requests, problems and solutions
- Analyzed customer activity to promote a safe and secure environment
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Upheld quality control policies and procedures to increase customer satisfaction
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Direct Support/Case Manager
Our Fathers House
10.2017 - 07.2020
- Completed and performed assessments of new clients to the program
- Implemented and monitored individual and group structured goal plans
- Observe and document client behavior on a daily and weekly basis and communicate observations to the managing supervisor
- Participated in treatment team consultations and attended weekly staff meetings
- Screenings & intakes
- Drug tests and breathalyzers
- Daily paperwork
- Door searches And bedroom checks and ensuring the safety of guests in the shelter
- Participated in crisis intervention with clients exhibiting acute psychiatric symptoms in need of hospitalization and/or exhibiting aggressive behavior
- Provide supportive services, crisis intervention, community education, job development and budget information to shelter residents
- Conducted resident assessment, individual service plan development, counseling, and crisis interventions
- Provided crisis intervention services, stabilizing families for further intervention
- Provided crisis intervention to a vast population of residents
- Completed assessments on potential residents and provided referrals for community resources
- Connect families to community resources, making referrals accordingly
- Coordinated delivery of extensive community resources to serve clients
- Referred clients to community resources for services and provided concrete information, such as where to go and how to apply
- Maintain and update a minimum of 14 client files at one time
- Maintained accurate, professional documentation in client files for each shift covered
- Maintain client files including Department of Mental Health standard progress notes
- Maintained client files according to the department system, utilizing agency database, physical charts, and relevant program specific reporting requirements
- Ensured that client files were properly documented and service data/statistics were accurately maintained for audit.
Technician
Lunenburg Primary School
08.2018 - 04.2020
- Documented behavioral incidents thoroughly to keep accurate records
- Completed daily rounds and tracked client movements
- Developed and deepened relationships with fellow staff members to enhance team collaboration
- Monitoring student progress
- Implementing behavior plans
- Building positive rapports with students and families
- Designed and incorporated various support materials to facilitate programs and to support learning assessments.
Education
High School Diploma -
Gardner High School
Gardner, MA05.2011
Skills
- Adaptive team player
- Problem-solving abilities
- Leadership
- Time Management
- Organization
- Youth Development
- Aggressive Behavior Management
Timeline
Mentor Specialist
LUK Inc.
06.2023 - Current
Gardner — Director
The Boys & Girls Club, Leominster
10.2021 - Current
Customer Service Rep
Delegation, United Solutions
10.2020 - 06.2021
Technician
Lunenburg Primary School
08.2018 - 04.2020
Direct Support/Case Manager
Our Fathers House
10.2017 - 07.2020
High School Diploma -
Gardner High School
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