Alyssa Penna
Palmer
Summary
Dynamic and results-oriented professional with extensive experience in supervisory roles within fitness and recreational settings. Proven ability to effectively oversee teams, foster communication among staff and patrons, and collaborate in fast-paced environments. Strong organizational skills complemented by a solid background in problem-solving and conflict resolution, ensuring a safe and welcoming atmosphere for children and families. Committed to continuous learning and improvement, with a passion for enhancing both personal and team performance.
Overview
7
7
years of professional experience
Work History
Assistant Director
Town of Hampden
Hampden, MA
06.2025 - Current
- Led daily operations to ensure smooth camp activities and programs.
- Developed and implemented engaging curricula fostering skill development and teamwork.
- Trained and mentored staff, enhancing team performance and collaboration.
- Facilitated communication between parents, staff, and campers to address concerns promptly.
- Supervised 18 employees and 100 campers each day.
Fitness Center Supervisor
Quinnipiac University Fitness Center
Hamden, CT
08.2023 - Current
- Supervised daily operations and staff performance at fitness center.
- Acted as a mentor to junior team members, providing guidance and resources to help them excel in their roles.
- Maintained a clean and safe environment for guests, conducting regular safety inspections and coordinating necessary repairs.
- Proactively identified potential safety hazards in the facility through regular walk-throughs, minimizing risk exposure for both employees and members.
- Enhanced member satisfaction by providing exceptional customer service and addressing concerns promptly.
Camp Counselor
Town of Hampden
Hampden, MA
07.2022 - 06.2023
- Supervised daily activities, ensuring safety and engagement for campers.
- Developed and implemented age-appropriate programming to enhance participant experience.
- Collaborated with staff to create a positive camp environment and foster teamwork.
- Resolved conflicts among campers, promoting conflict resolution skills and fostering a supportive atmosphere.
- Worked with children of varying age, interest, skill, and developmental levels.
- Cared for approximately 20 campers each day.
Data entry work
Complete Healthcare Solutions, Inc
Palmer, MA
11.2022 - Current
- (as needed over breaks)
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Babysitting
09.2019 - Current
- Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
- Developed strong rapport with families, leading to numerous referrals for additional babysitting opportunities.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Cared for children ages 1-10.
Education
Bachelor of Science - Health Science/ DPT
Quinnipiac University
Hamden, CT05.2027
High School - College Prep
Minnechaug Regional High School
Wilbraham, MA06.2023
Skills
- Maintaining and cleaning equipment
- Team communication
- Safety procedures
- CPR/AED certified
- Emergency response techniques
- Proficient in Microsoft Suite (word, excel, powerpoint)
Timeline
Assistant Director
Town of Hampden
06.2025 - Current
Fitness Center Supervisor
Quinnipiac University Fitness Center
08.2023 - Current
Data entry work
Complete Healthcare Solutions, Inc
11.2022 - Current
Camp Counselor
Town of Hampden
07.2022 - 06.2023
Babysitting
09.2019 - Current
Bachelor of Science - Health Science/ DPT
Quinnipiac University
High School - College Prep
Minnechaug Regional High School