Alyssa Starzyk
Edgartown
Summary
Experienced in leadership, team management, and guest experience, with a proven ability to drive results and deliver high-quality service. Skilled in problem-solving, adapting to dynamic retail environments, and ensuring seamless store operations. Known for building strong relationships with guests and team members, fostering a positive, inclusive atmosphere that aligns with brand values.
Overview
18
18
years of professional experience
Work History
Assistant Manager of Guest Experience
Lululemon
03.2023 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development and rewarding strong performance.
- Assisted in budget preparation, ensuring alignment with financial goals.
Store Manager
Lilly Pulitzer
04.2007 - 03.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Education
Associate of Science - Animal Science
Mount Ida College
Newton Center, MASkills
- Loss Prevention Policies
- Continuous Development
- Customer Engagement
- Promotional Events
- Merchandise Standards
- Stock Organization
- Team Goals
- Inventory Accuracy
- Policies and Procedures
- Recruitment and Training
- Proper Staffing
- Customer Experience
Additional Information
Emtrain Training
- Respect & Workplace Harassment Courses
- Diversity, Equity, and Inclusion Courses
Education Development Center
- Inclusive Mindsets & Behavior Training
Timeline
Assistant Manager of Guest Experience
Lululemon
03.2023 - Current
Store Manager
Lilly Pulitzer
04.2007 - 03.2023
Associate of Science - Animal Science
Mount Ida College
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