ALYSSA ZERESKI
Uxbridge
Summary
Highly motivated professional well-versed in leading successful projects and teams. Proven record of planning and executing projects and driving operational efficiency in fast-paced, deadline-oriented environments. Skilled communicator with the ability to motivate and inspire teams to drive positive outcomes and develop long-term customer relationships. Adept at utilizing a combination of analytical, technical, and problem-solving skills to maximize team performance.
Overview
15
15
years of professional experience
Work History
MANAGER
LOWES HOME IMPROVMENT
Woonsocket
07.2005 - 04.2012
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
LOAN PROCESSOR
MILFORD FEDERAL BANK
Milford
06.2003 - 05.2005
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- Set up and completed loan submission packages.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Coordinated with clients to gather necessary documentation for loan processing.
RECEPTIONIST, ADMINISTRATIVE ASSISTANT
TECHNOLOGY WARRANTY SOLUTIONS
Milford
07.1997 - 05.2003
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled and confirmed appointments and meetings for senior management team.
- Corresponded with clients through email, telephone or postal mail.
- Coached new employees on administrative procedures, company policies and performance standards.
- Kept reception area clean and neat to give visitors positive first impression.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Arranged rapid office equipment repair and maintenance with vendors.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Education
Certificate - BUSINESS ADMINISTRATION
COMMUNITY COLLEGE OF RHODE ISLAND
Warwick, RI06.2001
GED -
FRANKLIN HIGH SCHOOL
Franklin, MA05.1997
Skills
- Staff Management
- Managing Employee Relations
- Project Management
- Managing Reception
- Sales Activities
- Greet Guests
- Advertising Techniques
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Cost Management
- Administration and Reporting
- Financial Forecasting
- Customer Service
Timeline
MANAGER
LOWES HOME IMPROVMENT
07.2005 - 04.2012
LOAN PROCESSOR
MILFORD FEDERAL BANK
06.2003 - 05.2005
RECEPTIONIST, ADMINISTRATIVE ASSISTANT
TECHNOLOGY WARRANTY SOLUTIONS
07.1997 - 05.2003
Certificate - BUSINESS ADMINISTRATION
COMMUNITY COLLEGE OF RHODE ISLAND
GED -
FRANKLIN HIGH SCHOOL