Amal El Azzimani
Dubai,,United Arab Emirates
Summary
Experienced hospitality management professional skilled in reservation systems and POS technologies. Led team training and service standard implementation, driving operational efficiency. Developed revenue operations through strategic planning and table turnover optimisation, enhancing group bookings. Managed guest experiences with a focus on complaint resolution and personalised service.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Guest Relations/ Senior Head Hostess
Doors Dubai Mall
Dubai, United Arab Emirates
2024.07 - Current
- Directed all reservation operations, including large group bookings, VIP clients, and executive guests, ensuring a seamless dining experience.
- Oversaw table arrangements, seating plans, and flow management for high-volume periods, optimising space and service efficiency.
- Led and trained the front-of-house and reservations team, ensuring adherence to service standards and operational excellence.
- Coordinated with kitchen, wait staff, and management to ensure smooth service execution for every guest.
- Implemented and managed reservation and booking systems (Seven Rooms, OpenTable, POS), ensuring accurate record-keeping and reporting.
- Assisted in strategic planning to maximise reservations, revenue, and table turnover during peak hours and special events.
- Successfully handled high-profile VIP bookings and large group events with 100% satisfaction.
- Coached and mentored the reservations and hostess team, resulting in improved efficiency and guest experience.
- Led pre-shift meetings to discuss daily specials, changes on the menu, leading to better-informed staff.
- Provided exceptional customer service for satisfaction and repeat business.
Head Host/hostess
Banyan Tree Hotel by Accor
Doha, Qatar
2022.10 - 2024.05
- Led hostess and reservations operations for high-end fine-dining restaurant during FIFA World Cup 2022.
- Managed VIP and executive guest services, ensuring personalised and memorable dining experiences.
- Coordinated reservations, large group bookings, and seating plans using reservation systems and guest profiles.
- Handled guest arrivals, table allocation, and flow management during peak service periods.
- Resolved complaints and special requests with professionalism and discretion.
- Trained and supervised hostess teams in service standards and guest relations excellence.
- Worked closely with restaurant management, kitchen, and service teams to ensure smooth operations.
- Recognised for leadership, organisation, and VIP handling in a high-pressure international environment.
Sales Advisor
Branded Retail Store
, MOROCCO
2019.01 - 2022.05
- Being recognised as a top-performing sales executive underscores consistent achievement, which can inspire confidence and appreciation among the audience.
- Assisted customers with product knowledge and styling advice, guiding purchase decisions to enhance shopping satisfaction.
- Supervised sales operations and client relations, demonstrating leadership that ensures consistent, personalised shopping experiences and builds confidence in your capabilities.
- Built strong customer loyalty, increasing repeat business and client satisfaction.
- Contributed to visual merchandising, creating an engaging store environment that drove customer interaction and revenue growth.
Education
High School Diploma - Arts And Literature Studies
Ibno Seena High School
2014.09 - 2015.08
Bachelor's Degree - English Studies
University Med I
Morocco 2015.09 - 2018.08
Business Management
OFPPT Institue
MoroccoSkills
- Guest relations management
- Client relationship management
- Queue management
- Revenue optimisation
- Performance coaching
- Reservation Systems: SevenRooms, OpenTable, POS Systems
LANGUAGES
ENGLISH Native
Proficient (C2)
FRENCH Native
Proficient (C2)
ARABIC Native
Proficient (C2)
Spanish
Intermediate
Affiliations
- Traveling
- Reading
References
References available upon request.
Timeline
Guest Relations/ Senior Head Hostess
Doors Dubai Mall
2024.07 - Current
Head Host/hostess
Banyan Tree Hotel by Accor
2022.10 - 2024.05
Sales Advisor
Branded Retail Store
2019.01 - 2022.05
Bachelor's Degree - English Studies
University Med I
2015.09 - 2018.08
High School Diploma - Arts And Literature Studies
Ibno Seena High School
2014.09 - 2015.08
Business Management
OFPPT Institue