Exhibits exceptional analytical, communication, and teamwork skills with a proven track record of swiftly adapting to new environments. Committed to driving team success and advancing professional expertise, I bring a positive attitude and a strong dedication to continuous learning and personal growth.
Hi, I’m
AMAL KS
Muscat
Summary
Overview
2
years of professional experience
Work History
M/s Ibsar Line Projects and Trading LLC
Administrator and Executive Secretary for GM
05.2023 - Current
Job overview
- Enhanced company communications by30% through optimized email response protocols and employee engagement initiatives
- All pertinent records, including LPO, MR, and petty cash, were diligently prepared and managed
- Handled sensitive information discreetly, maintaining confidentiality at all times, as required by protocol
- Improved record-keeping system, with attention to detail and thoroughness
- Liaised with customers to resolve inquiries, appointment requests, and billing questions
- Drafted periodic reports to inform upper management on KPIs, and operational issues
- Maintained smooth-running business operations by delegating priorities to staff's abilities
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits
- Processed expense reports, resulting in accurate financial records maintained consistently
- Coordinated travel arrangements for executives, contributing to seamless business trips without disruption
- Interacted with customers professionally by phone, email, and in person to deliver accurate service information
- Liaised with customers to resolve inquiries, appointment requests, and billing questions
- Coordinated hiring, recruitment, and training strategies to build a successful administrative team
- Handled negotiations with outside vendors and service agencies to meet group needs
- Improved office efficiency by streamlining administrative processes
- Coordinated travel arrangements, ensuring timely, and cost-efficient trips
- Managed the executive's calendar to avoid scheduling conflicts
- Created comprehensive reports for senior management decision-making
- Monitored inventory needs and worked for the procurement of supplies to support supply chain operations
- Liaised with department heads, resulting in better inter-departmental communication and coordination
- Ensured timely completion of projects by coordinating with team members and stakeholders effectively
- Interacted with customers professionally by phone, email, and in person to deliver accurate service information
- Assisted clients with daily inquiries, and addressed incoming calls and emails to ensure timely responses
Alorica
Customer Support DBOR
Job overview
- Responsible for resolving the problems of the customers through calls, emails, and semi-voice
- Regarding any customer's technical issues, communicate with the technical team to resolve them immediately
- Responding to any customer issues within the time as per the SLA
- Raising tickets to unresolved technical issues
Shadovein
Team Leader
Job overview
- To create study material with specific details required by the team
- Led the employees towards effective working
- Recruiting exceptional candidates and empowering members to overcome difficulties
ICS Assure Service PVT LTD
Freelance Investigation officer
Job overview
- Collect information from the case-related people and around the crime
- Collection of trace evidence like fingerprints, and other evidence relevant to the case
- Analyze the evidence collected
- Management of the crime scene
- Documenting the evidence in the form of photos and videos
- Documenting the statements of the witnesses in video format and transcript
Education
Jain University Bangaluru
Master of Science from Forensic Science
04-2020
University Overview
Govt. Victoria CollagePalakkad , Kerala
Bachelor of Science from Botany
10-2016
University Overview
Skills
- Customer service
- Office administration
- Attention to detail
- MS Office
- Documentation and reporting
- Decision-making
- Office management
- Team building and leadership
- Data Confidentiality
- Policy implementation
- Client communication
- Team collaboration
- Document management
- Staff management
- Mail handling
LANGUAGES
English
Advanced
C1
Hindi
Advanced
C1
Malayalam
Proficient
C2
Tamil
Upper intermediate
B2
Timeline
Administrator and Executive Secretary for GM
M/s Ibsar Line Projects and Trading LLC
05.2023 - Current
Customer Support DBOR
Alorica
Team Leader
Shadovein
Freelance Investigation officer
ICS Assure Service PVT LTD
Jain University
Master of Science from Forensic Science
Govt. Victoria Collage
Bachelor of Science from Botany
INTERNSHIPS
INTERNSHIPS
- Fingerprint Bureau - Nov2019 - Feb2020
- Forensic science officer, Kerala Police, Palakkad -Aug2019 - Oct2019
Hobbies and Interests
Hobbies and Interests
Traveling
Reading,
Hiking,
Gardening,
Swimming,
Outdoor and indoor games
Learning new skills
COURSES
COURSES
- Internal audit Training
- PEN Testing
Hometown Address
Hometown Address
S/o S. Sahadevan,
Kalathil House, West Yakkara,
Palakkad - 678007
References
References
- Anish Menon - Regional Manager Operations, Muscat
Burjeel Holdings
Mob +968 93031677 - Shankar Venketasubramani - Head Of Projects
Ibsar Line project and trading LLC, Muscat
Mob - +968 94839811,
Email Id: shankar.v@barikgroup.com
INTERNSHIPS
INTERNSHIPS
- Fingerprint Bureau - Nov2019 - Feb2020
- Forensic science officer, Kerala Police, Palakkad -Aug2019 - Oct2019
Hobbies and Interests
Hobbies and Interests
Traveling
Reading,
Hiking,
Gardening,
Swimming,
Outdoor and indoor games
Learning new skills
COURSES
COURSES
- Internal audit Training
- PEN Testing
Hometown Address
Hometown Address
S/o S. Sahadevan,
Kalathil House, West Yakkara,
Palakkad - 678007
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