Amanda Clark
Pittsfield
Summary
Attentive assistant store manager offering several years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Marshalls
Lenox
02.2022 - Current
- Assisted with recruiting, hiring and onboarding of new employees.
- Coordinated onboarding sessions for new hires to ensure smooth integration to our company.
- Evaluated training effectiveness through associates' feedback and by completing assessments on them and their trainers.
- Mentored junior trainers to improve their delivery and engagement techniques with their associates.
- Collaborated with management to identify training needs across departments to help support the business needs.
- Conveyed current policy, procedure, and compliance information to employees in meetings.
- Participated in regular meetings with the management team regarding new loss prevention procedures or updates.
- Managed loss prevention initiatives within the store environment to help reduce store shrink.
- Adhered to company policies related to safety, security, loss prevention, returns and exchanges.
- Collaborated with Loss Prevention team members on investigations with dishonest associates in supporting them with additional information they need.
- Training staff yearly on best practices for inventory procedures.
- Conducted regular performance reviews to evaluate team effectiveness and growth.
- Analyzed customer feedback trends to identify areas for service enhancement in the store. Ensuring we're delivering the best service we can give to our customers.
- Supported staff in resolving complex customer issues.
- Worked closely with the management team to develop action plans for driving sales growth through improved operational efficiency.
Key Carrier
Marshalls
Great Barrington
11.2020 - 02.2022
- Supervised store operations and ensured compliance with company policies.
- Collaborated with team members to maintain a clean and organized store environment.
- Stocked shelves with merchandise and kept store clean and organized.
- Conducted cash register operations, handling transactions accurately and efficiently.
- Followed opening and closing procedures as outlined by the manager.
- Identified theft attempts or suspicious behavior in accordance with company policies.
- Resolved customer issues in a professional manner.
- Monitored compliance with OSHA regulations and company safety policies.
Coordinator
Marshalls
Great Barrington
09.2018 - 11.2020
- Assisted in training new staff on operational procedures and customer service standards.
- Set up merchandising displays to showcase products in retail store.
- Assisted with merchandising displays throughout the store according to company guidelines.
- Conducted regular audits of cash drawers to prevent discrepancies or losses.
- Maintained accurate cash balances, and reconciled discrepancies when completing the cash office. Looking for any procedural errors or variances, and report to management.
- Provided exceptional customer service when assisting customers with their transactions.
- Performed general office duties such as filing documents and answering phones.
- Coordinated with sales team to ensure timely replenishment of merchandise.
- Organized backroom layout for improved accessibility and efficiency.
- Supervised daily operations of the backroom staff, delegating tasks as needed.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Utilized problem solving skills to resolve complex customer inquiries quickly and efficiently.
Sales Associate
Marshalls
Great Barrington
11.2017 - 09.2018
- Processed transactions accurately using point-of-sale systems.
- Maintained visual merchandising standards throughout the sales floor.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Kept work areas professional, organized and clean.
- Printed labels and tags for for-sale merchandise.
Education
High School Diploma -
Monument Mountain Regional High School
600 Stockbridge Rd, Great Barrington, MA 0123006-2018
Skills
- Employee training
- Loss prevention
- Customer service
- Visual merchandising
- Inventory management
- Team building
- Problem-solving and decision-making
- Effective communication with team members
- Time management
- Critical thinking
- Performance evaluations
- Scheduling
- Coaching and mentoring
- Task delegation
- Employee onboarding
- Customer service
- Operational efficiency
- De escalation
Timeline
Assistant Store Manager
Marshalls
02.2022 - Current
Key Carrier
Marshalls
11.2020 - 02.2022
Coordinator
Marshalls
09.2018 - 11.2020
Sales Associate
Marshalls
11.2017 - 09.2018
High School Diploma -
Monument Mountain Regional High School
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