Amanda Connors
Billerica
Summary
I offer high productivity and efficient task completion. Specialize in client needs assessment, resource coordination, and case management planning. Excel in communication, empathy, and problem-solving to support clients effectively. Navigate challenging situations with patience and understanding to achieve positive outcomes.
Overview
10
10
years of professional experience
2004
2004
years of post-secondary education
Work History
Case Worker
On Call International
Salem
10.2014 - 04.2016
- Assisted clients in navigating emergency medical services and travel arrangements.
- Coordinated communication between clients and service providers for effective case management.
- Evaluated client needs and provided tailored support during crisis situations.
Loss Prevention Manager
Kohls Department Store
Chelmsford
12.2013 - 10.2014
- Monitored store activities to prevent theft and reduce shrinkage.
- Conducted regular audits of inventory and security systems.
- Trained staff on loss prevention techniques and protocols.
Loss Prevention, Safety, and Hazmat Manager
Lowes Home Improvment
Nashua
08.2006 - 08.2014
- Developed strategic plans to enhance team performance and operational efficiency.
- Led cross-functional teams to implement process improvements and best practices.
- Managed project timelines and coordinated resources to meet organizational goals.
• Was responsible for all shrink levels in the store, including: internal theft, external theft, and critical loss.
Education
North Middlesex Regional Hish Scool
Townsend, MAAssociate of Science - Criminal Justice
Mount Wachusett Community College
Gardner, MASkills
- Client assessment
- Case management
- Crisis intervention
- Resource coordination
Accomplishments
- At Lowe’s I won both Loss Prevention Manager of the year, (for the entire New England region), in 2011.
- At Lowe’s I also won District Star (for the New Hampshire district) in 2010.
Timeline
Case Worker
On Call International
10.2014 - 04.2016
Loss Prevention Manager
Kohls Department Store
12.2013 - 10.2014
Loss Prevention, Safety, and Hazmat Manager
Lowes Home Improvment
08.2006 - 08.2014
North Middlesex Regional Hish Scool
Associate of Science - Criminal Justice
Mount Wachusett Community College