Amanda Cross
Springfield
Summary
Dynamic professional with a proven track record in customer service and housekeeping, exemplified during tenure at Maid Pro Services. Excelled in high-stress situations, demonstrating exceptional teamwork and communication skills. Achieved recognition for outstanding customer service and efficiency, significantly contributing to operational excellence and positive client feedback. Skilled in both conflict resolution and maintaining sanitary environments, consistently exceeding performance metrics.
Overview
11
11
years of professional experience
Work History
House Keeper
Maid Pro Services
01.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Performed thorough cleaning and upkeep of clients' residences autonomously.
- Managed office administrative tasks on an as-needed basis.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Restaurant Shift Manager
Antoinio's Grinders
04.2016 - 09.2024
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Oversaw financial transactions for daily restaurant openings and closings.
- Addressed and corrected financial discrepancies to ensure precise financial reporting.
- Handled customer service concerns with professionalism and efficiency.
- Stepped in to cover shifts, ensuring consistent service during staff shortages.
Customer Service Representative
Big Y World Class Market
01.2014 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed cash registers and processed money deposits accurately.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Science - Social Psychology
Lackawanna Community College
LackawannaHigh School Diploma -
Blue Ridge High School
New Milford06-2009
Skills
- Teamwork
- Housekeeping
- Customer service
- Great Communication
- Creative way to teach
- Positive
Timeline
House Keeper
Maid Pro Services
01.2023 - Current
Restaurant Shift Manager
Antoinio's Grinders
04.2016 - 09.2024
Customer Service Representative
Big Y World Class Market
01.2014 - 01.2017
Associate of Science - Social Psychology
Lackawanna Community College
High School Diploma -
Blue Ridge High School
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