Amanda Edwards
Haverhill
Summary
Dynamic District Operations Manager at CVS Health with a proven track record in streamlining processes and enhancing profitability. Skilled in staff training and compliance management, I led cross-functional teams to drive service excellence, achieving significant workflow improvements and fostering strong customer relationships. Adaptable and self-motivated, I excel in optimizing operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
District Operations Manager
CVS Health
10.2021 - Current
- Streamlined operational processes to enhance efficiency and profitability across district locations.
- Led cross-functional teams to implement strategic initiatives driving service excellence and customer satisfaction.
- Analyzed performance metrics to identify areas for improvement, resulting in enhanced workflow efficiency.
- Managed office communications, ensuring timely responses to inquiries and efficient information flow.
- Coordinated schedules and appointments for executives, optimizing time management and resource allocation.
Operations Manager/Shift Supervisor, Rx
CVS Health
05.2014 - 10.2021
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Lead Certified Pharmacy Technician
CVS Health
01.2008 - 05.2014
- Supervised daily pharmacy operations, ensuring compliance with state and federal regulations.
- Trained and mentored junior technicians on medication preparation and dispensing procedures.
- Implemented workflow improvements, enhancing efficiency in prescription processing.
- Collaborated with pharmacists to manage inventory levels and reduce medication errors.
Cashier
CVS Health
07.2004 - 01.2008
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and reconciled daily sales reports.
- Assisted customers with product inquiries and provided exceptional service.
Education
High School Diploma -
Haverhill High School
Haverhill, MASkills
- Staff training and development
- Employee relations
- Staff management
- Compliance management
- Teamwork and collaboration
- Adaptability and flexibility
- Self motivation
- Time management
- Customer service management
Certification
- Registered Pharmacy Technician
Timeline
District Operations Manager
CVS Health
10.2021 - Current
Operations Manager/Shift Supervisor, Rx
CVS Health
05.2014 - 10.2021
Lead Certified Pharmacy Technician
CVS Health
01.2008 - 05.2014
Cashier
CVS Health
07.2004 - 01.2008
High School Diploma -
Haverhill High School