Summary
Overview
Work History
Education
Skills
Certification
Systems Experience
Timeline
Generic

AMANDA GAGNE

Pepperell

Summary

I have seen success in customer service positions across industries and would like to continue my career on this path. My strength is communication with colleagues, coworkers and customers. I've seen a shift in my professional development to include data and reporting to support these roles.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sr. Registrar and College Counseling Coordinator

The Derryfield School
07.2017 - Current
  • Manage SIS (Student Information System) and troubleshoot for faculty, staff and families
  • Accurate family contact information
  • College counseling web page maintenance
  • Perform annual rollovers and set grading/access dates for 400 students
  • Keep student records up to date and create and follow records retention policies
  • Pull required reports for administration, admissions or advancement offices
  • Schedule for upper and middle school including add/drop periods each trimester with incredible attention to details
  • Provide prompt customer service for families attending private, independent school
  • Run course registration process in coordination with department heads and IT department
  • Coordinate standardized testing dates - day of, faculty assignments and training
  • Plan graduation and spring award assembly each year, assist with other events (as needed)
  • Meet and greet college reps
  • Review, edit, send transcripts, recommendation letters and other documents for senior class
  • Primary contact for College Board, NHS, DOE

Product Line Manager

TRM Microwave
11.2016 - 07.2017
  • Meet annual sales quota of $1.9M for customers around the globe
  • Report to CEO, COO and Director of Business development on sales objectives each week
  • Travel to customer locations to introduce products and company capabilities
  • Determine pricing for entire product line based on market standards and cost model

Customer Service Manager

Westell, Inc.
06.2014 - 11.2016
  • All responsibilities as Account Manager plus manage department of two direct report Account Managers and a sales administrator
  • Report to upper management on OTD, customer sales, open quotations and open orders
  • Ensure CS department is in compliance with all quality initiatives
  • Report, evaluate and improve continuously all CS metrics

Account Manager

Westell, Inc.
06.2014 - 11.2016
  • Technical project quoting for $1M+ DAS (Distributed Antenna System) systems
  • Provide product pricing and availability for all incoming inquiries
  • Full integration with operations and order fulfillment requirements in a busy production environment
  • Price maintenance and accuracy
  • Quick response to all customer inquiries regarding order status, tracking and product information
  • Close interaction with Technical support staff to ensure customers are ordering appropriate equipment for their building/project configurations
  • Qualify/review POs prior to order entry
  • Work with large carriers on project timelines, transportation and logistics (AT&T, Verizon, Sprint & T-Mobile)
  • SAP reporting as needed (financial, open orders, historical)
  • RMAs: returns for credit, stock rotation and repairs
  • New customer account qualification and setups
  • Support regional sales directors with all inside sales tasks
  • Provide notifications to distributors on new product, end of life products, price changes and product specification changes
  • Support distribution channels
  • Weekly quote reporting
  • Review and adhere to customer contracts
  • Support carriers: VZW, ATT regionally and nationally

Sales and Operations Support Coordinator

Graphic Packaging International
08.2011 - 06.2014
  • Establish and maintain daily customer relationships with all Buyers and Planners within the PepsiCo Packaging Consumer Products Division Account
  • Report on monthly AR, Aged Inventory, Quality complaints, and specialty invoicing
  • Direct support to Sales team in accommodating customers' needs at all times
  • Work with Sales, Customer, and Design team to create and stick with timeline on new Projects
  • Process all quotes, customer POs, orders, returns, quality issues, credits, and payments as necessary
  • Manage vendor inventories for $60 million dollars' worth of packaging projects and orders annually
  • Recently advanced to Account Manager for new company business
  • Extensive knowledge and daily practice of SAP order management applications

Marketing Specialist

Spire Corporation
11.2010 - 08.2011
  • Coordinate and manage all international and domestic trade shows from idea through implementation
  • Research and analyze options for advertising, show participation, corporate design template, and market potential
  • Follow up on all trade shows by entering new contacts into Salesforce.com and sending requested information
  • Propose and maintain $500K+ marketing budget for 5 company divisions
  • Maintain company website and work with site vendor to optimize presence
  • Upkeep business Social Media profiles such as Facebook, LinkedIn, etc.
  • Manage scheduling of advertising and media, i.e. print or web
  • Facilitate bi-weekly meetings reporting on new marketing initiatives
  • Take, disperse, and maintain meeting records for Executives
  • Ensure all marketing documents, including data sheets and brochures, are accurate and proper records are kept
  • Owner of Marketing Document Procedures required for ISO9001 Quality certifications
  • Guide graphics department by providing weekly deadlines and annual planning for marketing materials
  • Report on budgets, ROI, and marketing proposals to senior management

Export and Marketing Administrator

AeroSat Corporation
01.2006 - 11.2010
  • Attend and coordinate shipping, staffing, advertising, travel, and other preparation for all domestic and international trade shows
  • Develop and manage trade show budgets ranging from $20,000 to $80,000 per show
  • Collaborate with sales staff by engaging prospective customers at trade shows, generating multi-million dollar sales potential
  • Work directly with multiple exhibit companies locally and overseas to ensure the appropriate messaging
  • Compare and coordinate with national and international shipping companies and freight forwarders to find the most appropriate shipping methods for budget and timeline
  • Implement marketing campaigns by ad placements, trade show coordination, and website upkeep
  • Present business plans to potential partners, locally and abroad by participating in International Trade Missions
  • Provide feedback to leadership and potential new customers upon conclusion trade shows and trade missions
  • Worked in conjunction with US Department of State and Commerce for successful product export classification and to ensure compliance with Export Administration Regulations and International Traffic and Arms Regulations
  • Sole employee responsible for the compliance of all exports
  • Created daily, weekly, and monthly update reports for customer and internal use regarding product manufacturing, shipment, and repair status
  • Manage entire RMA processes including writing, implementing, and upholding procedures
  • Enter, track, and manage sales orders through Microsoft Dynamics MRP system
  • Assist with product pricing, quoting, and forecasting
  • Prepare quotes for customers on new products and repair services

Aquatics Director

Allard Center YMCA
09.2005 - 07.2006
  • Managed staff of 40+ employees and held monthly staff meetings
  • Performed all payroll related duties for employees
  • Created quarterly schedules for over 100 aquatics classes per week including staffing, class spacing, and registration
  • Held CPR, First Aid, and Life Guard certification courses

Education

Bachelor of Arts -

Wheaton College
Norton, MA
05.2005

Skills

  • Schedule management
  • Report preparation and generation
  • Records updates
  • Enrollment management
  • Database administration
  • Time management
  • Attention to detail
  • Multitasking

Certification

Google Data Analytics Certificate

Systems Experience

SCOIR, Naviance, Blackbaud , SAP, Salesforce, Microsoft Dynamics, MAS200, Suite of Microsoft Office applications, Suite of Google drive programs

Timeline

Sr. Registrar and College Counseling Coordinator

The Derryfield School
07.2017 - Current

Product Line Manager

TRM Microwave
11.2016 - 07.2017

Customer Service Manager

Westell, Inc.
06.2014 - 11.2016

Account Manager

Westell, Inc.
06.2014 - 11.2016

Sales and Operations Support Coordinator

Graphic Packaging International
08.2011 - 06.2014

Marketing Specialist

Spire Corporation
11.2010 - 08.2011

Export and Marketing Administrator

AeroSat Corporation
01.2006 - 11.2010

Aquatics Director

Allard Center YMCA
09.2005 - 07.2006

Bachelor of Arts -

Wheaton College
AMANDA GAGNE