AMANDA GAGNE
Pepperell
Summary
I have seen success in customer service positions across industries and would like to continue my career on this path. My strength is communication with colleagues, coworkers and customers. I've seen a shift in my professional development to include data and reporting to support these roles.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Registrar and College Counseling Coordinator
The Derryfield School
07.2017 - Current
- Manage SIS (Student Information System) and troubleshoot for faculty, staff and families
- Accurate family contact information
- College counseling web page maintenance
- Perform annual rollovers and set grading/access dates for 400 students
- Keep student records up to date and create and follow records retention policies
- Pull required reports for administration, admissions or advancement offices
- Schedule for upper and middle school including add/drop periods each trimester with incredible attention to details
- Provide prompt customer service for families attending private, independent school
- Run course registration process in coordination with department heads and IT department
- Coordinate standardized testing dates - day of, faculty assignments and training
- Plan graduation and spring award assembly each year, assist with other events (as needed)
- Meet and greet college reps
- Review, edit, send transcripts, recommendation letters and other documents for senior class
- Primary contact for College Board, NHS, DOE
Product Line Manager
TRM Microwave
11.2016 - 07.2017
- Meet annual sales quota of $1.9M for customers around the globe
- Report to CEO, COO and Director of Business development on sales objectives each week
- Travel to customer locations to introduce products and company capabilities
- Determine pricing for entire product line based on market standards and cost model
Customer Service Manager
Westell, Inc.
06.2014 - 11.2016
- All responsibilities as Account Manager plus manage department of two direct report Account Managers and a sales administrator
- Report to upper management on OTD, customer sales, open quotations and open orders
- Ensure CS department is in compliance with all quality initiatives
- Report, evaluate and improve continuously all CS metrics
Account Manager
Westell, Inc.
06.2014 - 11.2016
- Technical project quoting for $1M+ DAS (Distributed Antenna System) systems
- Provide product pricing and availability for all incoming inquiries
- Full integration with operations and order fulfillment requirements in a busy production environment
- Price maintenance and accuracy
- Quick response to all customer inquiries regarding order status, tracking and product information
- Close interaction with Technical support staff to ensure customers are ordering appropriate equipment for their building/project configurations
- Qualify/review POs prior to order entry
- Work with large carriers on project timelines, transportation and logistics (AT&T, Verizon, Sprint & T-Mobile)
- SAP reporting as needed (financial, open orders, historical)
- RMAs: returns for credit, stock rotation and repairs
- New customer account qualification and setups
- Support regional sales directors with all inside sales tasks
- Provide notifications to distributors on new product, end of life products, price changes and product specification changes
- Support distribution channels
- Weekly quote reporting
- Review and adhere to customer contracts
- Support carriers: VZW, ATT regionally and nationally
Sales and Operations Support Coordinator
Graphic Packaging International
08.2011 - 06.2014
- Establish and maintain daily customer relationships with all Buyers and Planners within the PepsiCo Packaging Consumer Products Division Account
- Report on monthly AR, Aged Inventory, Quality complaints, and specialty invoicing
- Direct support to Sales team in accommodating customers' needs at all times
- Work with Sales, Customer, and Design team to create and stick with timeline on new Projects
- Process all quotes, customer POs, orders, returns, quality issues, credits, and payments as necessary
- Manage vendor inventories for $60 million dollars' worth of packaging projects and orders annually
- Recently advanced to Account Manager for new company business
- Extensive knowledge and daily practice of SAP order management applications
Marketing Specialist
Spire Corporation
11.2010 - 08.2011
- Coordinate and manage all international and domestic trade shows from idea through implementation
- Research and analyze options for advertising, show participation, corporate design template, and market potential
- Follow up on all trade shows by entering new contacts into Salesforce.com and sending requested information
- Propose and maintain $500K+ marketing budget for 5 company divisions
- Maintain company website and work with site vendor to optimize presence
- Upkeep business Social Media profiles such as Facebook, LinkedIn, etc.
- Manage scheduling of advertising and media, i.e. print or web
- Facilitate bi-weekly meetings reporting on new marketing initiatives
- Take, disperse, and maintain meeting records for Executives
- Ensure all marketing documents, including data sheets and brochures, are accurate and proper records are kept
- Owner of Marketing Document Procedures required for ISO9001 Quality certifications
- Guide graphics department by providing weekly deadlines and annual planning for marketing materials
- Report on budgets, ROI, and marketing proposals to senior management
Export and Marketing Administrator
AeroSat Corporation
01.2006 - 11.2010
- Attend and coordinate shipping, staffing, advertising, travel, and other preparation for all domestic and international trade shows
- Develop and manage trade show budgets ranging from $20,000 to $80,000 per show
- Collaborate with sales staff by engaging prospective customers at trade shows, generating multi-million dollar sales potential
- Work directly with multiple exhibit companies locally and overseas to ensure the appropriate messaging
- Compare and coordinate with national and international shipping companies and freight forwarders to find the most appropriate shipping methods for budget and timeline
- Implement marketing campaigns by ad placements, trade show coordination, and website upkeep
- Present business plans to potential partners, locally and abroad by participating in International Trade Missions
- Provide feedback to leadership and potential new customers upon conclusion trade shows and trade missions
- Worked in conjunction with US Department of State and Commerce for successful product export classification and to ensure compliance with Export Administration Regulations and International Traffic and Arms Regulations
- Sole employee responsible for the compliance of all exports
- Created daily, weekly, and monthly update reports for customer and internal use regarding product manufacturing, shipment, and repair status
- Manage entire RMA processes including writing, implementing, and upholding procedures
- Enter, track, and manage sales orders through Microsoft Dynamics MRP system
- Assist with product pricing, quoting, and forecasting
- Prepare quotes for customers on new products and repair services
Aquatics Director
Allard Center YMCA
09.2005 - 07.2006
- Managed staff of 40+ employees and held monthly staff meetings
- Performed all payroll related duties for employees
- Created quarterly schedules for over 100 aquatics classes per week including staffing, class spacing, and registration
- Held CPR, First Aid, and Life Guard certification courses
Education
Bachelor of Arts -
Wheaton College
Norton, MA05.2005
Skills
- Schedule management
- Report preparation and generation
- Records updates
- Enrollment management
- Database administration
- Time management
- Attention to detail
- Multitasking
Certification
Google Data Analytics Certificate
Systems Experience
SCOIR, Naviance, Blackbaud , SAP, Salesforce, Microsoft Dynamics, MAS200, Suite of Microsoft Office applications, Suite of Google drive programs
Timeline
Sr. Registrar and College Counseling Coordinator
The Derryfield School
07.2017 - Current
Product Line Manager
TRM Microwave
11.2016 - 07.2017
Customer Service Manager
Westell, Inc.
06.2014 - 11.2016
Account Manager
Westell, Inc.
06.2014 - 11.2016
Sales and Operations Support Coordinator
Graphic Packaging International
08.2011 - 06.2014
Marketing Specialist
Spire Corporation
11.2010 - 08.2011
Export and Marketing Administrator
AeroSat Corporation
01.2006 - 11.2010
Aquatics Director
Allard Center YMCA
09.2005 - 07.2006
Bachelor of Arts -
Wheaton College
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