Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Huggett

Medford

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

14
14
years of professional experience

Work History

Bartender

Encore Resorts and Casino
11.2022 - Current
  • Crafted and served a diverse range of cocktails and beverages, enhancing customer satisfaction.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
  • Assisted in training new bartenders on drink preparation and customer service protocols.
  • Managed inventory levels, ordering supplies as needed to optimize operations and prevent shortages.
  • Provided exceptional customer service by building rapport with patrons, fostering loyalty to establishment.
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Personal Care Assistant

Tempus
01.2023 - 12.2024
  • Provided personal care support to clients, enhancing daily living activities and promoting overall well-being.
  • Assisted with medication management, ensuring adherence to prescribed treatment plans for individual health needs.
  • Developed personalized care plans in collaboration with healthcare professionals, addressing specific client requirements.
  • Monitored client health status, documenting changes and communicating effectively with family members and medical staff.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
  • Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
  • Planned activities to encourage movement, stretching, and strength building.

Bartender

99 Restaurant & Pub
11.2017 - 11.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained friendly relationships with regular guests who returned often with satisfied experiences
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained opening and closing duties, cleaning to standard, and preparing bar for shift change
  • Responsible for lifting and un racking bus buckets throughout each shift
  • Maintained 30 seats while simultaneously tending service bar, either alone on day shift, or with a second on night shift working as a team, sharing duties and tips equally.
  • Able to perform under pressure. Expected to greet each guest within 30 seconds, prepare service drinks in under 3 minutes per drink during face paced and lively environment
  • Assess each guests behavior or personal preferences to give each guest great experiences, while leaving satisfied and likely to return
  • Sales averaged $1000 per shift. On weekends with two banks sales averaged $1100 per bank
  • Number One in Bud Light sales and overall beverage sales in company as of June 2022.

Server

Friendly's Restaurant
04.2011 - 08.2017
  • Cultivated warm relationships with regular customers.
  • Worked with POS Micros system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales on average by $600 to $1000 per shift
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked as team player in nearly every position from hosting, serving, bussing, and preparing each dessert.
  • Open and or close restaurant to state standard ensuring each table and station is prepared before each shift.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Upsold high-profit items such as appetizers and desert to enhance sales numbers.

Education

Some College (No Degree) - Nursing

Bunker Hill Community College
Charlestown, MA

High School Diploma -

Medford High School
Medford, MA
05.2010

Skills

  • Communication
  • Teamwork & Collaboration
  • Adaptability Customer Service
  • Time Management
  • Critical Thinking

Timeline

Personal Care Assistant

Tempus
01.2023 - 12.2024

Bartender

Encore Resorts and Casino
11.2022 - Current

Bartender

99 Restaurant & Pub
11.2017 - 11.2022

Server

Friendly's Restaurant
04.2011 - 08.2017

Some College (No Degree) - Nursing

Bunker Hill Community College

High School Diploma -

Medford High School

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Amanda Huggett