Amanda Hughes
North Attleboro
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Overview
8
8
years of professional experience
Work History
Teacher's Assistant
Stars Of Tomorrow
05.2019 - 03.2020
- Instructed and monitored students in use and care of equipment and materials.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Monitored student progress and provided feedback to both students and teachers.
- Coordinated with teachers to identify and support students with special needs.
- Facilitated small group learning activities to reinforce lesson objectives.
- Supervised children and participated with children in activities.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Prepared and set up equipment and materials for laboratory sessions.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional, and intellectual development.
Host
Red Robin
01.2022 - 05.2022
- Managed dining room layout to maximize efficiency of staff members.
- Managed incoming calls during busy shifts.
- Processed payments from customers using a POS system.
- Performed light administrative duties such as filing documents and taking messages.
- Provided excellent customer service by anticipating customer needs.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Resolved conflicts between customers when necessary.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Contributed to team efforts by accomplishing related tasks as needed.
Waitress
Charlie's tap house
06.2017 - 08.2022
- Maintained a clean work station by restocking supplies, wiping down counters.
- Performed basic math calculations when computing bills for customers' meals.
- Greeted customers and provided menus.
- Provided accurate change for cash transactions using a cash register system.
- Replenished beverages when necessary.
- Processed payments accurately using cash registers or POS systems.
- Took orders for food and drinks and delivered them to guests.
- Bussed tables as needed during peak hours.
Ticket Seller
Loon mtn
05.2024 - 04.2025
- Verified customer identification when necessary to ensure compliance with age restrictions on certain events.
- Resolved customer complaints in a professional manner.
- Maintained accurate records of all transactions for audit purposes.
- Provided information about upcoming events and performances to customers.
- Ensured that all sales transactions were completed accurately and efficiently.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Organized and distributed tickets for special events as needed.
- Followed company policies related to ticketing procedures.
- Greeted customers, answered questions and provided assistance with ticket purchases.
- Adhered to safety regulations while handling cash transactions.
- Operated computer systems to generate tickets and process orders.
- Communicated effectively with supervisors regarding customer feedback or requests.
Barista/Cook
Darling's Coffee
04.2025 - Current
- Managed inventory levels, ensuring timely restocking of supplies while minimizing waste and maintaining product quality.
- Implemented quality control measures for drink consistency, resulting in elevated customer experiences and repeat business.
- Maintained cleanliness and organization of workspace, adhering to health regulations while promoting a welcoming atmosphere.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
Bachelor of Arts - Graphic Design
Plymouth State University
08-2025
Early Childhood Education And Care
Tri-county Regional Vocational Technical High Scho
06-2020
Skills
- Customer service
- Cash handling
- Ticketing procedures
- Transaction processing
- Event promotion
- Point of sale
- Time management
- Communication skills
- Team collaboration
- Organization
- Friendly and outgoing
- Team player
- Cleanliness
- Opening and closing duties
- Order taking
- Cash register operation
- Espresso machine operation
- Safe food handling
- Beverage preparation
- POS systems
- Coffee machinery
Personal Information
Education and Training
other,other
Timeline
Barista/Cook
Darling's Coffee
04.2025 - Current
Ticket Seller
Loon mtn
05.2024 - 04.2025
Host
Red Robin
01.2022 - 05.2022
Teacher's Assistant
Stars Of Tomorrow
05.2019 - 03.2020
Waitress
Charlie's tap house
06.2017 - 08.2022
Early Childhood Education And Care
Tri-county Regional Vocational Technical High Scho
Bachelor of Arts - Graphic Design
Plymouth State University