Amanda McManus
Malden
Summary
To obtain a position as an Office Administration where my knowledge and organizational skills will benefit the Dental Team.
Overview
22
22
years of professional experience
Work History
Contracts & Compliance Officer / Accounts Receivable
Rapid Flow Inc
Chelsea
01.2022 - 12.2025
- Third Party invoicing & payment portals
- Prevailing wage & Certified Payroll
- Job Costing
- Maintain/update all permits & licenses for business & Technicians
- Vehicle maintenance & Compliance
- Submit bids and keep track of all compliance for contracts/sub-contract jobs & agreements
- Maintain all insurance policies and compliance records
- Reviewed contracts and agreements for compliance with legal standards and company policy.
- Assisted in preparing reports for regulatory agencies to demonstrate compliance efforts.
- Maintained compliance frameworks, policies and documentation to support audits.
- Processed customer invoices using accounting software efficiently.
- Trained new staff on accounts receivable processes and software usage.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
- Reached out to vendors and customers to resolve account problems
- Prepared and processed payroll.
Office Manager
Sameka Dental
South Boston
01.2014 - 01.2017
- Overseeing patient care and employee behaviors
- Managing employee schedules
- Oversaw billing processes and handled insurance claims submissions.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Organized supply purchases, equipment upgrades and operating expenses.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Hired, trained and monitored new office employees and took corrective action when necessary.
Head Dental Assistant
Dr George Biron D.D.S.
Arlington
01.2012 - 01.2014
- Set up and placement of rubber dams
- Knowledge of Eagle Soft Dental Software
- Maintenance and care of all dental equipment
- Educated patients on oral hygiene techniques and post-treatment care instructions.
- Trained and mentored junior dental assistants in clinical practices and patient management.
- Monitored inventory levels of dental supplies and placed orders as needed.
- Assisted dentist with completing procedures.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums, and dental arches.
- Documented dental care services by charting in patient records.
- Scheduled appointments for patients according to their needs or preferences.
- Provided chair-side four-handed assisting
- Provided postoperative instructions to patients verbally or via written documentation.
- Prepared treatment rooms for each patient visit by stocking with necessary items and equipment.
- Managed lab cases received from outside labs; ensured prompt delivery back to referring offices.
- Managed the flow of patients through the office efficiently while maintaining a high standard of care.
- Maintained patient records, including medical histories, dental charting, and x-rays.
- Assisted in making impressions for crowns, bridges, dentures or other prostheses.
- Exposed dental diagnostic x-rays.
Office Manager
J & A Auto Body
Malden
01.2004 - 01.2006
- Checkpoint Insurance forms
- Submit Pre-estimates to insurance companies
- Follow up on claims with insurance companies
- Collect deductibles
- Scheduling work to be done
Education
Associates of Science - Health Studies
North Shore Community College
Danvers, MA 01.2026 - 01.2026
High School - Dental Assisting
Northeast Metro Tech High School
Wakefield, MARadiology Certified -
Boston University
Boston, MASkills
- Compliance management
- Inventory management
- Team collaboration
- License verification
- Organizational skills
- Data verification
- Professionalism
- Communication skills
- Billing processes
- Team leadership
- Insurance claim procedures
- Treatment Planning
- Schedule management
- Setting up and following payment plans
- Dental software proficiency
- Medical records management
- Motivational skills
- Oral communication
- Employee training
- Workflow coordination
- Adaptability
- Reliability
- Training and development
- Attention to detail
- Stress management techniques
- Professionalism and etiquette
- Patient counseling
- Schedule maintenance
- Dental Radiology certified
- Office administration duties
- Strong writing and verbal skills
- Pediatric dental care
- Laboratory case management
- Patient care coordination
- Complex Problem-solving
- First aid training
Timeline
Associates of Science - Health Studies
North Shore Community College
01.2026 - 01.2026
Contracts & Compliance Officer / Accounts Receivable
Rapid Flow Inc
01.2022 - 12.2025
Office Manager
Sameka Dental
01.2014 - 01.2017
Head Dental Assistant
Dr George Biron D.D.S.
01.2012 - 01.2014
Office Manager
J & A Auto Body
01.2004 - 01.2006
High School - Dental Assisting
Northeast Metro Tech High School
Radiology Certified -
Boston University