Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Scanlon

Haverhill

Summary

I am a dynamic and dedicated professional bartender with extensive experience in hospitality, notably at Mr. Mike's and the Lowell Brewery. I have the proven ability to enhance customer satisfaction through exceptional service and strong multitasking skills. I am proficient in most POS systems and Keno, with a solid work ethic that drives sales and fosters team collaboration. Also, I'm punctual, reliable and friendly!

Overview

24
24
years of professional experience

Work History

Wait Staff Member/Trainer

Friendly's Restaurant
01.2017 - Current
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.

Office Assistant/Animal Caretaker/Assistant Store Manager

Zoo Creatures/ New England Reptile Distributors
01.2014 - Current
  • Maintain the care of various different reptiles with specific requirements necessary for preservation, reproduction and sales in our breeding facility.
  • Maintain the Pet Store employees to ensure comprehensive care for all the animals, appropriate behavior and customer satisfaction.
  • Maintain online store, invoices, international licenses and permits.



Waitress/Bartender

Mr. Mike's Restaurant
01.2010 - 03.2015
  • Handled high-pressure situations with composure, maintaining excellent service standards, while exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service and delicious drinks
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • TIP Certified
  • Keno/Massachusetts Lottery

Bartender

The Lowell Brewery
06.2001 - 01.2006
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Education

Bachelor of Arts - Political Science And Government

Salem State University
Salem, MA
01-2008

Skills

  • Strong, professional and efficient multitasker
  • POS system knowledgeable
  • Strong work ethic
  • Keno/Lottery Trained
  • Exceptional customer service

Timeline

Wait Staff Member/Trainer

Friendly's Restaurant
01.2017 - Current

Office Assistant/Animal Caretaker/Assistant Store Manager

Zoo Creatures/ New England Reptile Distributors
01.2014 - Current

Waitress/Bartender

Mr. Mike's Restaurant
01.2010 - 03.2015

Bartender

The Lowell Brewery
06.2001 - 01.2006

Bachelor of Arts - Political Science And Government

Salem State University

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Amanda Scanlon